Users Guide

You can generate a health report of the server and using Lifecycle Controller, you can export the report to a location on the management

station (local) or to a shared network location such as Common Internet File System (CIFS) or Network File Share (NFS). You can then

share this report directly with technical support.

NOTE: SupportAssist Collection feature is supported on the 12th generation PowerEdge servers with iDRAC and Lifecycle

Controller version 2.10.10.10 or later.

Lifecycle Controller allows you to collect data from the following options:

• Hardware

• Software controller logs

• OS and Software application data

NOTE: OS and Software application data is enabled only if this data is already collected and cached using the OS

collector tool on iDRAC. Lifecycle Controller displays this option along with the time stamp of data collection. You can

select this option to retrieve the cached data available on the server. For more information on collecting OS and Software

application data using the OS collector tool in iDRAC, see the

Integrated Dell Remote Access Controller (iDRAC) User’s

Guide

at dell.com/esmmanuals.

SupportAssist Collection is exported in the standard ZIP format. The report contains information that is similar to the information available

in the DSET report such as:

• Hardware and inventory for all components

• System, Lifecycle Controller, and component attributes

• BIOS boot order information

• Installed and available component rmware versions

• vFlash SD card partition information

• Fresh Air and component statistics (for applicable servers)

• Operating system and application information

• Active Lifecycle Controller logs (archived entries are not included)

• Component hardware logs

• Trace logs

• Storage controller logs

After Lifecycle Controller exports the SupportAssist Collection le, you can delete information that you do not want to share with technical

support. Each time the data is collected, an event is recorded in the Lifecycle Controller Log. The event includes information such as the