Users Guide

After launching the Virtual Console, the mouse cursor is active on the Virtual Console, but not on the local system.
Why does this occur and how to resolve this?
This occurs if the Mouse Mode is set to USC/Diags. Press Alt + M hot key to use the mouse on the local system. Press Alt +
M again to use the mouse on the Virtual Console.
When iDRAC web interface is launched from the CMC web interface soon after Virtual Console is launched, why
does GUI session time-out?
When launching the Virtual Console to iDRAC from the CMC web interface a popup is opened to launch the Virtual Console. The
popup closes shortly after the Virtual Console opens.
When launching both the GUI and Virtual Console to the same iDRAC system on a management station, a session time-out for
the iDRAC GUI occurs if the GUI is launched before the popup closes. If the iDRAC GUI is launched from the CMC web interface
after the popup with the Virtual Console closed, this issue does not appear.
Why does Linux SysRq key not work with Internet Explorer?
The Linux SysRq key behavior is different when using Virtual Console from Internet Explorer. To send the SysRq key, press the
Print Screen key and release while holding the Ctrl and Alt keys. To send the SysRq key to a remote Linux server though
iDRAC, while using Internet Explorer:
1. Activate the magic key function on the remote Linux server. You can use the following command to activate it on the Linux
terminal:
echo 1 > /proc/sys/kernel/sysrq
2. Activate the keyboard pass-through mode of Active X Viewer.
3. Press Ctrl+Alt+Print Screen.
4. Release only Print Screen.
5. Press Print Screen+Ctrl+Alt.
NOTE: The SysRq feature is currently not supported with Internet Explorer and Java.
Why is the "Link Interrupted" message displayed at the bottom of the Virtual Console?
When using the shared network port during a server reboot, iDRAC is disconnected while BIOS is resetting the network card.
This duration is longer on 10 Gb cards, and is also exceptionally long if the connected network switch has Spanning Tree
Protocol (STP) enabled. In this case, it is recommended to enable "portfast" for the switch port connected to the server. In
most cases, the Virtual Console restores itself.
Launching virtual console with HTML5 fails when browser is set to use only TLS 1.0.
Ensure that the browser is set to use TLS 1.1 or higher.
Virtual media
Why does the Virtual Media client connection sometimes drop?
● When a network time-out occurs, iDRAC firmware drops the connection, disconnecting the link between the server and the
virtual drive.
●
When the Virtual Console is disabled, it may disconnect the Virtual Media session. Disabling the TLS certificate revocation
check avoids any disconnection. To disable the TLS certification revocation check:
1. Launch the Java Control Panel.
2. Click the Advanced tab.
3. Locate the Check for TLS certificate revocations check on option and select Do not check.
4. Click Apply and then Click OK. The Java Control Panel window closes.
● If you change the CD in the client system, the new CD may have an autostart feature. In this case, the firmware can time out
and the connection is lost if the client system takes too long to read the CD. If a connection is lost, reconnect from the GUI
and continue the previous operation.
● If the Virtual Media configuration settings are changed in the iDRAC web interface or through local RACADM commands, any
connected media is disconnected when the configuration change is applied.
● To reconnect to the Virtual Drive, use the Virtual Media Client View window.
Why does a Windows operating system installation through Virtual Media take an extended amount of time?
If you are installing the Windows operating system using the Dell Systems Management Tools and Documentation DVD and the
network connection is slow, the installation procedure may require an extended amount of time to access iDRAC web interface
due to network latency. The installation window does not indicate the installation progress.
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Frequently asked questions