Users Guide

• If you are using any Windows server operating systems, stop the Windows service named Windows Event Collector. To do this, go to
Start > Administrative Tools > Services. Right-click Windows Event Collector and click Stop.
While viewing the contents of a oppy drive or USB key, a connection failure message is displayed if the same drive is attached
through the virtual media?
Simultaneous access to virtual oppy drives is not allowed. Close the application used to view the drive contents before attempting to
virtualize the drive.
What le system types are supported on the Virtual Floppy Drive?
The virtual oppy drive supports FAT16 or FAT32 le systems.
Why is an error message displayed when trying to connect a DVD/USB through virtual media even though the virtual media is
currently not in use?
The error message is displayed if Remote File Share (RFS) feature is also in use. At a time, you can use RFS or Virtual Media and not both.
Launching virtual media with HTML5 fails when browser is set to use only TLS 1.0.
Ensure that the browser is set to use TLS 1.1 or higher.
vFlash SD card
When is the vFlash SD card locked?
The vFlash SD card is locked when an operation is in-progress. For example, during an initialize operation.
SNMP authentication
Why is the message 'Remote Access: SNMP Authentication Failure' displayed?
As part of discovery, IT Assistant attempts to verify the get and set community names of the device. In IT Assistant, you have the get
community name = public and the set community name = private. By default, the SNMP agent community name for iDRAC agent is public.
When IT Assistant sends out a set request, the iDRAC agent generates the SNMP authentication error because it accepts requests only
from community = public.
To prevent SNMP authentication errors from being generated, you must enter community names that are accepted by the agent. Since the
iDRAC only allows one community name, you must use the same get and set community name for IT Assistant discovery setup.
Storage devices
Information for all the storage devices connected to the system are not displayed and OpenManage Storage Management displays
more storage devices that iDRAC. Why?
iDRAC displays information for only the Comprehensive Embedded Management (CEM) supported devices.
iDRAC Service Module
Before installing or running the iDRAC Service Module, should the OpenManage Server Administrator be uninstalled?
No you do not have to uninstall Server Administrator. Before you install or run the iDRAC Service Module, make sure that you have stopped
the features of Server Administrator that the iDRAC Service Module provides.
How to check whether iDRAC Service Module is installed in the host operating system?
To know if the iDRAC Service Module is installed on the system,
Frequently asked questions
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