Users Guide

Why is the Virtual Console Viewer window blank?
If you have Virtual Media privilege, but not Virtual Console privilege, you can start the viewer to access the virtual media feature, but the
managed server’s console is not displayed.
Why doesn’t the mouse synchronize in DOS when using Virtual Console?
The Dell BIOS is emulating the mouse driver as a PS/2 mouse. By design, the PS/2 mouse uses relative position for the mouse pointer,
which causes the lag in syncing. iDRAC has a USB mouse driver that allows absolute position and closer tracking of the mouse pointer.
Even if iDRAC passes the USB absolute mouse position to the Dell BIOS, the BIOS emulation converts it back to relative position and the
behavior remains. To x this problem, set the mouse mode to USC/Diags in the Conguration screen.
When virtual console is launched with Java plug-in in RHEL 7.3 MS, the close button for the Instant Messaging, Performance, and
Stat windows may not be available.
Use the keyboard shortcut keys Alt+F4 to close the window.
After launching the Virtual Console, the mouse cursor is active on the Virtual Console, but not on the local system. Why does this
occur and how to resolve this?
This occurs if the Mouse Mode is set to USC/Diags. Press Alt + M hot key to use the mouse on the local system. Press Alt + M again to
use the mouse on the Virtual Console.
When iDRAC web interface is launched from the CMC web interface soon after Virtual Console is launched, why does GUI session
time-out?
When launching the Virtual Console to iDRAC from the CMC web interface a popup is opened to launch the Virtual Console. The popup
closes shortly after the Virtual Console opens.
When launching both the GUI and Virtual Console to the same iDRAC system on a management station, a session time-out for the iDRAC
GUI occurs if the GUI is launched before the popup closes. If the iDRAC GUI is launched from the CMC web interface after the popup with
the Virtual Console closed, this issue does not appear.
Why does Linux SysRq key not work with Internet Explorer?
The Linux SysRq key behavior is dierent when using Virtual Console from Internet Explorer. To send the SysRq key, press the Print Screen
key and release while holding the Ctrl and Alt keys. To send the SysRq key to a remote Linux server though iDRAC, while using Internet
Explorer:
1 Activate the magic key function on the remote Linux server. You can use the following command to activate it on the Linux terminal:
echo 1 > /proc/sys/kernel/sysrq
2 Activate the keyboard pass-through mode of Active X Viewer.
3 Press Ctrl+Alt+Print Screen.
4 Release only Print Screen.
5 Press Print Screen+Ctrl+Alt.
NOTE
: The SysRq feature is currently not supported with Internet Explorer and Java.
Why is the "Link Interrupted" message displayed at the bottom of the Virtual Console?
When using the shared network port during a server reboot, iDRAC is disconnected while BIOS is resetting the network card. This duration
is longer on 10 Gb cards, and is also exceptionally long if the connected network switch has Spanning Tree Protocol (STP) enabled. In this
case, it is recommended to enable "portfast" for the switch port connected to the server. In most cases, the Virtual Console restores itself.
Launching virtual console with HTML5 fails when browser is set to use only TLS 1.0.
Ensure that the browser is set to use TLS 1.1 or higher.
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Frequently asked questions