Users Guide

• Batteries
• Chassis Controller Status
• Fans
• Intrusion
• Power Supplies
• Removable Flash Media
• Temperatures
• Voltages
• CPU
In iDRAC Web interface, go to Overview > Server > System Summary > Server Health section.
To view CPU health, go to Overview > Hardware > CPU.
The system health indicators are:
• — Indicates a normal status.
• — Indicates a warning status.
• — Indicates a failure status.
• — Indicates an unknown status.
Click any component name in the Server Health section to view details about the component.
Generating SupportAssist Collection
If you have to work with Tech Support on an issue with a server but the security policies restrict direct internet connection, then you can
provide Tech Support with necessary data to facilitate troubleshooting of the problem without having to install software or download tools
from Dell and without having access to the Internet from the server operating system or iDRAC. You can send the data from an alternate
system and be certain that the data collected from your server is not viewable by non-authorized individuals during the transmission to
Tech Support.
You can generate a health report of the server and then export the report to a location on the management station (local) or to a shared
network location such as Common Internet File System (CIFS) or Network File Share (NFS). You can then share this report directly with
the Tech Support. To export to a network share such as CIFS or NFS, direct network connectivity to the iDRAC shared or dedicated
network port is required.
The report is generated in the standard ZIP format. The report contains information that is similar to the information available in the DSET
report such as:
• Hardware inventory for all components
• System, Lifecycle Controller, and component attributes
• Operating system and application information
• Active Lifecycle Controller logs (archived entries are not included)
• PCIe SSD logs
• Storage controller logs
NOTE
: TTYLog collection for PCIe SSDs using the SupportAssist feature is not supported on Dell 12
th
generation PowerEdge
servers.
After the data is generated, you can view the data. It contains a bunch of XML les and log les. The data must be shared with tech
support to troubleshoot the issue.
Troubleshooting managed system using iDRAC
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