Users Guide
Configuring Smart Card Authentication 195
Incorrect Smart Card PIN
Check to see if the Smart Card has been locked out due to too many attempts
with an incorrect PIN. In such cases, the issuer of the Smart Card in the
organization will be able to help you get a new Smart Card.
Unable to Log into Local iDRAC6
If a local iDRAC6 user cannot log in, check if the username and the user
certificates uploaded to the iDRAC6 have expired. The iDRAC6 trace logs
may provide important log messages regarding the errors; although the error
messages are sometimes intentionally ambiguous due to security concerns.
Unable to Log into iDRAC6 as an Active Directory User
• If you cannot log into the iDRAC6 as an Active Directory user, try to log
into the iDRAC6 without enabling the Smart Card logon. If you have
enabled the CRL check, try the Active Directory logon without enabling
the CRL check. The iDRAC6 trace log should provide important messages
in case of CRL failure.
• You also have the option of disabling the Smart Card Logon through the
local racadm using the following command:
racadm config -g
cfgActiveDirectory -o cfgADSmartCardLogonEnable 0
• For 64–bit Windows platforms, the iDRAC6 authentication Active–X
plug–in will not get installed properly if a 64–bit version of
"
Microsoft
Visual C++ 2005 Redistributable Package
"
is deployed. To install and run
the Active–X plug–in properly, deploy the 32–bit version of
"
Microsoft
Visual C++ 2005 SP1 Redistributable Package (x86)
"
. This package is
required to launch the vKVM session on a Internet Explorer browser.
• If you receive the following error message
"
Not able to load the
Smart Card Plug–in. Please check your IE settings
or you may have insufficient privileges to use the
Smart Card Plug–in
"
, then install the
"
Microsoft Visual C++ 2005
SP1 Redistributable Package (x86)
"
. This file is available on the Microsoft
Website at
www.microsoft.com
. Two distributed versions of the C++
Redistributable Package have been tested and they allow the Dell Smart
Card plug–in to load. See Table 8-2 for details.