Users Guide

194 Viewing the Configuration and Health of the Managed Server

After the host reboots and the system inventory is collected, reboot

iDRAC only.

Once the iDRAC boots, the hardware inventory is accessible.

After iDRAC reboots, the internal components necessary for servicing the

requests that provide the hardware inventory will not be ready

immediately. Therefore, after the reboot, wait for 5 minutes and then

connect to iDRAC to display the hardware inventory. This can be several

minutes after iDRAC was first reset. Alternativley, use WSMAN check for

the Remote Services availability on the iDRAC to determine when the

hardware inventory is ready. To invoke, use the GetRSStatus method of

the DCIM_LCService class. For more details, see the Dell DCIM LC

Service MOF available at

delltechcenter.com

. The Remote Service must

be available before the hardware inventory is ready. This applies if the

iDRAC has been rebooted (step 3) or not.

Troubleshooting

Hardware Inventory page displays that hardware inventory information is not

available.

Ensure the steps described for properly enabling the hardware inventory are

followed. This includes the minimum wait time required on the iDRAC

before trying to display the page after an iDRAC reboot. Any iDRAC reboot

(including firmware update) requires this minimum wait time. Run the

Remote Services availability WSMAN check to check when the hardware

inventory is ready.

Hardware Inventory is missing some hardware attribute values.

Some values may not be properly populated on the hardware component and

thus the underlying elements that retrieve the data will obtain blank fields.

This is reflected in the GUI. The iDRAC GUI properly displays the

information it obtains. If data is missing, the same data will be missing in the

USC hardware inventory. If the hardware component can be reseated, try to

reseat it to see if the issue is cleared. If the hardware component can be

swapped, replace it and the problem should be resolved. After replacing or

reseating a component ensure CSIOR is run and use the Remote Services

availability WSMAN check before attempting to view the updated inventory.