Users Guide

386 Recovering and Troubleshooting the Managed System
I have forgotten
iDRAC6
administrative
user name and
password.
You must restore iDRAC6 to its default settings.
1 Reboot the server and press <Ctrl><E> when prompted to
enter iDRAC6 Configuration Utility .
2 On iDRAC6 Configuration Utility menu, highlight Reset to
Default and press <Enter>.
NOTE: You can also reset iDRAC6 from local RACADM by issuing
racadm racresetcfg.
For more information, see "Reset to Default" on page 358.
How can I change
the name of the
slot for my server?
1 Log in to CMC Web interface.
2 Open the Chassis tree and click Servers .
3 Click the Setup tab.
4 Enter the new name for the slot in the row for your server.
5 Click Apply .
When starting a
Virtual Console
session from
iDRAC6 Web
interface,
an ActiveX
security popup is
displayed.
iDRAC6 may not be a trusted site. To prevent the security popup
from appearing every time you begin a Virtual Console session,
add iDRAC6 to the trusted site list in the client browser:
1 Click Tool s  Internet Options  Security  Trusted sites .
2 Click Sites and enter the IP address or the DNS name of iDRAC6.
3 Click Add .
4 Click Custom Level .
5 In the Security Settings window, select Prompt under Download
unsigned ActiveX Controls .
When I start a
Virtual Console
session, the
viewer screen is
blank.
If you have Virtual Media privilege but not Virtual Console
privilege, you are able to start the viewer so that you can access
the virtual media feature, but the managed server’s console
will not display.
iDRAC6 is not
responding
during boot.
Remove and reinsert the server.
Check CMC Web interface to see if iDRAC6 is displayed as an
upgradable component. If it does, follow the instructions in
"Updating iDRAC6 Firmware Using CMC" on page 124.
If this does not correct the problem, contact technical support.
Table 19-10. Frequently Asked Questions/Troubleshooting
(continued)
Question Answer