Users Guide

an entry in Lifecycle Log "iSM0050: iDRAC is

unable to communicate with iSM"

This may occur if iSM was installed or upgraded to version 3.4.0 or later before iDRAC was upgraded to version 3.30.30 or later. This may

also result from resetting the iDRAC's configuration or using the Repurpose or Retire System feature of Lifecycle Controller. Only during

iSM installation are TLS certificates negotiated with iDRAC for secure communication. Therefore to re-establish all functionality the iSM

installation must either be repaired in Windows or must be uninstalled then reinstalled on supported Linux and VMware ESXi operating

systems.

Do I need to uninstall OpenManage Server

Administrator before installing or running the

iDRAC Service Module?

No. Before you install or run the iDRAC Service Module, ensure that you have stopped the features of OpenManage Server Administrator

that the iDRAC Service Module provide.

NOTE: Uninstalling the OpenManage Server Administrator is not required.

How do I know that the iDRAC Service Module is

installed in my system?

To know if the iDRAC Service Module is installed on your system,

• On Windows:

Run the service.msc command. Find from the list of services if there is a service by name DSM iDRAC Service Module.

• On Linux:

Run the command /etc/init.d/dcismeng status. If the iDRAC Service Module is installed and running, the status displayed

will be running.

NOTE:

Use the systemctl status dcismeng.service command instead of the init.d command to check if the

iDRAC Service Module is installed on Red Hat Enterprise Linux or SUSE Linux operating system.

How do I know which version of the iDRAC Service

Module I have in my system?

To check the version of the iDRAC Service Module in the system, click Start > Control Panel > Programs and Features. The version

of the installed iDRAC Service Module will be listed in the Version tab. You can also check the version by go to My Computer >

Uninstall or change a program.

What is the minimum permission level required to

install the iDRAC Service Module?

To install the iDRAC Service Module, you must have operating system Administrator level privileges.

Whenever I try to install the iDRAC Service

Module, it shows an error message This is not a

Frequently asked questions