Users Guide

Identification Information

You can include the identification information in the data sent by clicking the drop-down menu and selecting any of the following options:

• No

• Yes

Email Notifications

You can select the preference to receive email notifications when a new support case is opened or a new SupportAssist collection is

uploaded. From the Receive Email Notifications drop-down menu, select any of the following:

• Yes

• No

You can also select the language preference. The available languages are:

• English

• German

• French

• Japanese

• Spanish

• Simplified Chinese

Automatic Collection

By default, the automatic collection feature is enabled. To disable this feature, use the drop-down menu:

• Enable

• Disable

You can also specify the time for scheduled collection by selecting any of the following options from the Schedule automatic

collections drop-down menu:

• Weekly

• Monthly

• Quarterly

• Never

You can also set the automatic collection as recurring.

To view the ProSupport Plus Recommendations report, select Yes from the Send ProSupport Plus Recommendations Report drop-

down menu.

After setting the preferences, click Apply to save the changes.

iSM SupportAssist Disk Auto Dispatch

Starting iSM 3.4, if the server hits one of the following SNMP events: PDR16 and PDR63, then you get a recommendation from Dell

EMC support via email regarding the dispatch of the predictive failure or a bad disk block such as SSDs subject to the prevailing licensing

terms and conditions. Once you receive the email, you need to follow up and provide the service address to Dell EMC support for the

delivery of the dispatched parts.

NOTE: This feature is available only on Windows and Linux operating systems.

iSM 3.4.0 or later supports filter and nonifilter OSApp Collection (OS and Application Data collection) on ESXi. This selection can be

made from Collection Preferences.

Non-filtered selected Collection contains vmsupport logs for Logs, Network, Storage, Configuration, Installer, HungVM,

PerformanceSnapshot, VirtualMachines, and hostProfiles.

Filtered selected Collection contains vmsupport logs for Storage, Configuration, Installer, HungVM, PerformanceSnapshot,

VirtualMachines, and hostProfiles.

Enabling the In-band SNMP Get feature—Linux

Install and configure net-snmp package to accept SNMP requests from remote systems. This feature is disabled by default.

iDRAC Service Module monitoring features