Users Guide

Request message:"The Full Power Cycle operation is triggered by the server operating system (OS)
user <user name> from the OS on date <date>. However, the server components will be AC power
cycled when the server is shut down".
Cancel Message: "The Full Power Cycle operation is successfully cancelled by the server operating
system (OS) user <user name> from the OS on date <date>".
NOTE: FullPowerCycle feature is not available for ESXi operating systems.
NOTE: FullPowerCycle feature can be used only with local/domain administrator or root/sudo users.
SupportAssist on the Box
SupportAssist saves time and streamlines the technical support cases. A collection based on an event creates an open service request
with SupportAssist. Scheduled collections helps to monitor and maintain your environment. These collections include the hardware data,
RAID controller logs, OS, and Application Data. The features supported are :
• SupportAssist Registration — iSM supports the SupportAssist Registration. This is a one time activity. You can enter the required
details such as name, email, address, and number to complete the registration.
• SupportAssist Collection— The SupportAssist Collection feature in iDRAC collects information about the hardware, OS and
relevant application data and compresses this information.
SupportAssist also provides:
• Proactive issue identification
• Automated case creation
• Support contact initiated by a Dell technical support agent
NOTE: You must complete the registration to take the advantages of SupportAssist.
You can view the following items in the SupportAssist dashboard.
Service Request Summary
In the Service Request Summary session, you can view the details of the following requests:
• Open
• Closed
• Submitted
Support Assist Overview
You can view the Service Contract details such as Contract Type and Expiration Date and the Automatic Collection settings details in
this session.
On the Service Requests tab, you can also view the list of requests created and the status, description, source, service request ID, date
opened, the date closed, and so on.
If you click the Collection Log tab, you can view the collection time, job ID, collection type, data collected, collection status, sent time,
and so on.
NOTE:
Starting from yx4x servers, when you manually initiate SupportAssist collection from iDRAC, the USB mass
storage device is not exposed to the host OS. The transfer of OS Collector files and the collected log files is handled
internally between iDRAC and iSM.
NOTE: The OS and Application Data collection on ESXi is supported only by yx4x and later servers.
SupportAssist Registration
Before you begin the registration, ensure that iDRAC Service Module is installed and running in the host OS, and a proper Internet
connection is available.
1. Log in to iDRAC. From the Maintenance drop-down menu, select the SupportAssist feature.
The SupportAssist Registration wizard is displayed.
2. On the Welcome tab, click Next.
iDRAC Service Module monitoring features
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