Users Guide

Frequently asked questions

This section lists some frequently asked questions about the iDRAC Service Module.

iSM Communication with iDRAC switches from IPv4

protocol to IPv6 protocol

iSM communication with iDRAC switches from IPv4 to IPv6 protocol, if user executes ifconfig iDRAC down.when iSM is

communication to iDRAC through IPv4.

Table 13. The change in protocol when the command is executed

Feature / Protocol IPv4 on Linux IPv4 on Windows IPv6 on Linux IPv6 on Windows

OS Information Yes Yes Yes Yes

WMI N/A Yes N/A Yes

SupportAssist Yes Yes Yes Yes

Invoke-iDRACLauncher Yes Yes Yes Yes

Invoke-

iDRACHardReset

Yes Yes Yes Yes

Invoke-

VirtualPowerCycle

Yes Yes Yes Yes

Host SNMP Get Yes Yes No No

Inband SNMP Traps Yes Yes Yes Yes

iDRAC SSO Launcher Yes Yes Yes(ULA) Yes(ULA)

Auto System Recovery Yes Yes Yes Yes

iDRAC Inband Access Yes Yes No No

iSM Auto Update Yes Yes No No

NVMe Prepare to

Remove

Yes Yes Yes Yes

Server Storage

Correlation

Yes Yes Yes Yes

SMART logs on AHCI Yes Yes Yes Yes

Multiple iDRAC SSO sessions are active over both

IPv4 and ULA Address

When user changes the IPv4 or ULA address in the iSM, multiple sessions are seen. The old IP address gets deleted after

sometime.

Workaround : User can manually delete the old IP address.

Frequently asked questions 43