Users Guide

SupportAssist Collection Settings

You can navigate in the SupportAssist dashboard page in iDRAC and click the Settings drop-down menu, to open the

SupportAssist Collection Settings.

Set Archive Directory

You can store the copies of collections performed by SupportAssist into a directory. You must click the Set Archive Directory

button to set the location.

Identification Information

You can include the identification information in the data sent by clicking the drop-down menu and selecting any of the following

options:

● No

● Yes

Email Notifications

You can select the preference to receive email notifications when a new support case is opened or a new SupportAssist

collection is uploaded. From the Receive Email Notifications drop-down menu, select any of the following:

● Yes

● No

You can also select the language preference. The available languages are:

● English

● German

● French

● Japanese

● Spanish

● Simplified Chinese

Automatic Collection

By default, the automatic collection feature is enabled. To disable this feature, use the drop-down menu:

● Enable

● Disable

You can also specify the time for scheduled collection by selecting any of the following options from the Schedule automatic

collections drop-down menu:

● Weekly

● Monthly

● Quarterly

● Never

You can also set the automatic collection as recurring.

To view the ProSupport Plus Recommendations report, select Yes from the Send ProSupport Plus Recommendations

Report drop-down menu.

After setting the preferences, click Apply to save the changes.

iSM SupportAssist Disk Auto Dispatch

Starting iSM 3.4, if the server hits one of the following SNMP events: PDR16 and PDR63, then you get a recommendation

from Dell EMC support via email regarding the dispatch of the predictive failure or a bad disk block such as SSDs subject to the

iDRAC Service Module monitoring features