Users Guide
Table Of Contents
- Dell EMC iDRAC Service Module 3.1 User’s Guide
- Contents
- Introduction
- Preinstallation setup
- Installing the iDRAC Service Module
- Initial installation of iDRAC Service Module through iDRAC for Windows
- Initial installation of iSM through iDRAC Express
- Initial installation of iDRAC Service Module via iDRAC for Linux
- Installing the iDRAC Service Module on Microsoft Windows operating systems
- Installing the iDRAC Service Module on Microsoft Windows operating systems
- Modifying the iDRAC Service Module components on Microsoft Windows operating systems
- Repairing the iDRAC Service Module on Microsoft Windows operating systems
- Uninstalling the iDRAC Service Module on Microsoft Windows operating systems
- Installing iDRAC Service Module on supported Linux operating system
- Installing the iDRAC Service Module on VMware ESXi
- Installing the iDRAC Service Module on Citrix XenServer
- Installing iDRAC Service Module when the System Configuration Lock Down Mode is enabled
- Configuring the iDRAC Service Module
- iDRAC Service Module monitoring features
- Operating system information
- Lifecycle Controller log replication into operating system
- Automatic System Recovery
- Windows Management Instrumentation Providers
- Prepare to remove NVMe PCIe SSD device
- Remote iDRAC hard reset
- iDRAC access via Host OS
- In-band support for iDRAC SNMP alerts
- Enable WSMAN Remotely
- Auto-updating iDRAC Service Module
- FullPowerCycle
- SupportAssist on the Box
- Enabling the In-band SNMP Get feature—Linux
- Enabling the In-band SNMP Get feature—Windows
- iDRAC GUI Launcher
- Frequently asked questions
- Linux and Ubuntu installer packages
● Save Locally
● Save to Network— If you select this option, you must provide the Network Settings details such as Protocol, IP
Address, Share Name, Domain Name, User Name, and Password.
You can select any of the collection preferences and click Collect to receive the data.
NOTE: This feature is available by default when you install iDRAC Service Module 2.0 or later versions on systems running
supported Microsoft or Linux operating systems. You cannot disable the feature.
NOTE: The OS log collection feature of Automatic SupportAssist Collection is not supported on CentOS.
Anonymous Collection of Report
Starting from iDRAC Service Module version 3.1, you can perform SupportAssist Collection/Upload without completing the
registration process. Until iSM 3.0.2, the registration was a prerequisite to perform SupportAssist Collection.
The supported iDRAC firmware for the anonymous collection is iDRAC 3.15.15.
SupportAssist Collection Settings
You can navigate in the SupportAssist dashboard and click the Settings drop-down menu, to open the SupportAssist Collection
Settings.
Set Archive Directory
You can store the copies of collections performed by SupportAssist into a directory. You must click the Set Archive Directory
button to set the location.
Identification Information
You can include the identification information in the data sent by clicking the drop-down menu and selecting any of the following
options:
● No
● Yes
Email Notifications
You can select the preference to receive email notifications when a new support case is opened or a new SupportAssist
collection is uploaded. From the Receive Email Notifications drop-down menu, select any of the following:
● Yes
● No
You can also select the language preference. The available languages are:
● English
● German
● French
● Japanese
● Spanish
● Simplified Chinese
Automatic Collection
By default, the automatic collection feature is enabled. To disable this feature, use the drop-down menu:
● Enable
● Disable
You can also specify the time for scheduled collection by selecting any of the following options from the Schedule automatic
collections drop-down menu:
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iDRAC Service Module monitoring features