Dell EMC iDRAC Service Module 3.1 User’s Guide July 2018 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Introduction................................................................................................................. 5 What’s New.......................................................................................................................................................................... 5 Supported features — operating systems matrix.......................................................................................................
Installing iDRAC Service Module when the System Configuration Lock Down Mode is enabled..................26 Support for iDRAC URI to get iSM installer..........................................................................................................26 Support for idrac.local and drac.local as iDRAC FQDN...................................................................................... 27 Simpler iDRAC Access via host OS...............................................................................
1 Introduction This guide provides information and step-by-step instructions on how to install iDRAC Service Module on the supported operating systems. The Integrated Dell Remote Access Controller(iDRAC) Service Module is a lightweight optional software application that can be installed on Dell’s 12th generation of PowerEdge servers or later. The iDRAC Service Module complements iDRAC interfaces – Graphical User Interface (GUI), RACADM CLI and Web Service Management (WSMAN) with additional monitoring data.
Table 1.
Module keeps polling OMSA and its features. At any time if the OMSA service stops, the respective iDRAC Service Module feature is enabled. Software availability The iDRAC Service Module software is available on: ● Dell EMC Open Manage Systems Management Tools and Documentation DVD ● Support site — dell.com/support Downloading iDRAC Service Module You can download the iDRAC Service Module software from dell.com/support/home.
● The Dell Update Packages User's Guide provides information about obtaining and using Dell Update Packages as part of your system update strategy. ● The Dell Event Messages Reference Guide provides information on the event and error information generated by firmware and other agents that monitor system components. ● The Dell Lifecycle Controller 2 Web Services Interface Guide provides information and examples for utilizing the Web services for Management (WS-Man) Management protocol.
2 Preinstallation setup Ensure that you assess the following before installing the iDRAC Service Module: ● ● ● ● ● ● ● Dell’s 12th generation of PowerEdge or later servers. For the list of supported platforms, see Supported platforms. Minimum firmware version - For iDRAC9 - 3.00.00.00 or later. Administrator privileges. Read the installation instructions for the operating system. Read the applicable release notes files and the Systems Software Support Matrix.
* — iDRAC Service Module can be installed on any of the listed CentOS versions. Dell provides only limited support for CentOS. For more information or support about CentOS, contact the CentOS community. For information about supported operating systems, see the Systems Software Support Matrix at dell.com/support/home. Supported platforms iDRAC Service Module 3.1 supports Dell’s 12th to 14th generation of PowerEdge servers.
Table 2.
Supported platforms on Linux Operating Systems The table lists the platforms supported by iDRAC Service Module 3.1 on Linux operating systems. Table 3. Supported platforms on Linux operating systems Dell Systems SLES 11 SP4 SLES 12 SP3 RHEL 7.4 RHEL 6.
Table 3. Supported platforms on Linux operating systems (continued) Dell Systems SLES 11 SP4 SLES 12 SP3 RHEL 7.4 RHEL 6.
Table 4. Supported platforms on Virtualization Operating Systems (continued) Dell Systems VMware vSphere 6.5 U1 vSphere 6.
Table 4. Supported platforms on Virtualization Operating Systems (continued) Dell Systems VMware vSphere 6.5 U1 vSphere 6.
3 Installing the iDRAC Service Module The iDRAC Service Module can be installed in any of the following operating systems.
The Service Module Installer is exposed to the Host OS and a job has been created in iDRAC. 2. For Microsoft Windows OS, RDP to the server or go to the physical server console. For Linux OS, SSH to the host IP or go to the physical server console. 3. Find the mounted volume in your device list labeled "SMINST", and click the appropriate script to initiate install. For Microsoft Windows OS, run the batch file “ISM-Win.bat” from the command prompt. For Linux OS, run the script “ISMLx.sh” from the shell. 4.
NOTE: By default, the In-Band SNMP Traps feature is not enabled. a. Choose the program features you want to install and click Next. The Lifecycle Controller Log Replication window is displayed. b. Specify the location where the LC logs are to be replicated. By default, Typical (Windows Logs/System) option is selected and the LC logs are replicated in the System group of the Windows Logs folder in the Event Viewer. Click Next.
Table 6. Silent installation (continued) 1033 English (US) 1034 Spanish 1036 French 1041 Japanese 2052 Simplified Chinese Modifying the iDRAC Service Module components on Microsoft Windows operating systems To modify iDRAC Service Module components: 1. Browse to SYSMGMT > iSM > Windows, and then run iDRACSvcMod.msi. The iDRAC Service Module ˗ InstallShield Wizard is displayed. 2. Click Next. 3. Select Modify. 4. Enable or disable the features as required and then click Next.
You can also click Back to change the preferences. The iDRAC Service Module component is successfully repaired. 5. Click Finish.
Linux install dependency The following are the list of dependent packages/executable(s) that need to be installed to complete the installation. Table 7.
NOTE: To know if iDRAC Service Module is installed on your Linux operating system, run the command /etc/init.d/ dcismeng status. If the iDRAC Service Module is installed and running, the status running is displayed. NOTE: Use the systemctl status dcismeng.service command instead of the init.d command to check if the iDRAC Service Module is installed on RedHat Enterprise Linux 7 or SUSE Linux Enterprise 12 operating system.
Uninstalling the iDRAC Service Module using the uninstall script The script used for uninstalling the iDRAC Service Module is dcism-setup.sh. Run the shell script and select d to uninstall the iDRAC Service Module. Uninstalling the iDRAC Service Module using the RPM command The iDRAC Service Module can be uninstalled using the RPM command rpm -e dcism in the command line. Installing the iDRAC Service Module on VMware ESXi VMware ESXi is factory-installed on some systems.
1. Log on to vMA as an administrator and provide the password when prompted. 2. Copy and unzip the ISM-Dell-Web-3.1.0-.VIB-i-Live.zip file to a directory on the vMA. 3. Shut down all guest operating systems on the ESXi host and put the ESXi host in maintenance mode. 4. In vMA, execute the following command: For VMware ESXi 6.0:esxcli --server software vib install -d /var/log/vmware/. For VMware ESXi 6.
6. Create a folder ISM-Dell-Web-3.1.0-.VIB-I on ESXi 6.0 U1, ESXi 6.0 U2 host under /vmfs/volumes/ directory. 7. Copy the ESXi zip file on ESXi 5.0 U1 host to /vmfs/volumes/ISM-Dell-Web-3.1.0-.VIBI directory. 8. Unzip the zip file in the above specified directory. 9. Run the following command in Power CLI. for ESXi 6.0 Install-VMHostPatch -VMHost - HostPath /vmfs/ volumes/name>/ISM-Dell-Web-3.1.0-.
6. Verify all the Prechecks pass and click Next to select the Update Mode option. 7. Click Install Update. 8. Click Finish. Installing the iDRAC Service Module using SSH or Local Command Shell 1. Copy the ISO file to either the Citrix XenServer host or a remote ISO library share mounted to the host. Consult Citrix XenServer documentation for further details. . 2. Install the supplemental pack: $ xe-install-supplemental-pack < iDRACServiceModule-supplemental-pack-filename>.
Support for idrac.local and drac.local as iDRAC FQDN You can connect iSM to the iDRAC GUI from Host OS by typing drac.local or idrac.local in the web browser irrespective of multicast Domain Name System (mDNS) support on the Host OS. Simpler iDRAC Access via host OS Starting from 14G servers, users need not apend login.html to the iDRAC URL. Typing https:// : automatically redirects to the iDRAC login page.
4 Configuring the iDRAC Service Module You can configure the iDRAC Service Module using the: ● iDRAC web interface ● RACADM CLI command ● WSMAN command Topics: • • • Configuring The iDRAC Service Module From iDRAC Web Interface Configuring the iDRAC Service Module from RACADM Configuring the iDRAC Service Module from WSMAN Configuring The iDRAC Service Module From iDRAC Web Interface To use the iDRAC Service Module from the iDRAC Web interface, go to Overview > Server > Service Module.
● ● ● ● ● ● OSInfo LCLReplication WMI Information Auto System Recovery Action iDRAC access via Host OS iDRACHardReset To set or configure the features, use racadm set idrac.servicemodule. . NOTE: The name of the feature or the attribute listed starting from an # symbol cannot be modified. To use the iDRAC Service Module from RACADM, see the objects in the Service Module group in the RACADM Command Line Reference Guide for iDRAC8 and CMC available at dell.
5 iDRAC Service Module monitoring features The services provided are: ● OS information ● Lifecycle Controller Log replication into operating system ● Automatic system recovery ● Windows Management Instrumentation providers inclusive of storage data ● Prepare to remove NVMe SSD device ● Remote iDRAC hard reset ● iDRAC access via Host OS ● In-band support for iDRAC SNMP alerts ● Enable WSMAN remotely ● Auto-updation of iDRAC Service Module ● FullPowerCycle ● Support Assist on the Box Topics: • • • • • • • •
Lifecycle Controller log replication into operating system Replicates the Lifecycle Controller (LC) logs to the OS logs. All events that have the OS Log option as the target (in the Alerts page or in the equivalent RACADM or WSMAN interfaces) are replicated in the OS log using the iDRAC Service Module. This process is similar to the System Event Log (SEL) replication performed by OpenManage Server Administrator.
iDRAC access via Host OS Using Dell’s PowerEdge Servers, you can manage the hardware or the firmware of a device through iDRAC by configuring an iDRAC dedicated network. Through the dedicated network port, you can access the iDRAC interfaces such as GUI, WSMAN, RACADM, and Redfish client. The prerequisite to manage the hardware or the firmware is to have a dedicated connection between a device and the supported iDRAC interface.
Table 9. Enable WSMAN Remotely (continued) Command Description Enable-iSMWSMANRemote —Status enable — Forcereconfigure yes —Createselfsigncert yes — IPAddress Reconfigure the remote WSMAN feature NOTE: You must have a server authenticating certificate and a https protocol to work with this feature. Auto-updating iDRAC Service Module You can auto-update the iDRAC Service Module.
NOTE: A message is displayed that the VirtualAC Power Cycle operation is triggered by the server operating system. ● To get the status of the Full Power Cycle on your system, type ./Invoke-FullPowerCycle -status get. ● To cancel the Full Power Cycle on your system, type ./Invoke-FullPowerCycle -status cancel. NOTE: A message is displayed that the system is going for turn off at the scheduled date and time.
SupportAssist Registration Before you begin the registration, ensure that iDRAC Service Module is installed and running in the host OS, and a proper Internet connection is available. 1. Log in to iDRAC. From the Maintenance drop-down menu, select the SupportAssist feature. The SupportAssist Registration wizard is displayed. 2. On the Welcome tab, click Next. 3.
● Save Locally ● Save to Network— If you select this option, you must provide the Network Settings details such as Protocol, IP Address, Share Name, Domain Name, User Name, and Password. You can select any of the collection preferences and click Collect to receive the data. NOTE: This feature is available by default when you install iDRAC Service Module 2.0 or later versions on systems running supported Microsoft or Linux operating systems. You cannot disable the feature.
● ● ● ● Weekly Monthly Quarterly Never You can also set the automatic collection as recurring. To view the ProSupport Plus Recommendations report, select Yes from the Send ProSupport Plus Recommendations Report drop-down menu. After setting the preferences, click Apply to save the changes. Enabling the In-band SNMP Get feature—Linux Net-snmp package should be installed and configured to accept SNMP requests from remote systems. For installing the in-band SNMP get feature through setup.
This feature supports SNMP v1 and v2 on Microsoft Windows Operating Systems and SNMP v1, v2 and v3 on Linux operating systems. NOTE: iDRAC GUI/Racadm commands for In-Band SNMP Get feature is applicable only for 14 th Generation of servers. NOTE: iDRAC Service Module 3.1 supports only the iDRAC SNMP OID 1.3. 6.1. 4.1.674.10892.5. iDRAC GUI Launcher Using iDRAC Service Module 3.1 or later, you can launch iDRAC GUI from your local system. Double click the iDRAC GUI Launcher icon.
6 Frequently asked questions This section lists some frequently asked questions about the iDRAC Service Module. Do I need to uninstall Open Manage Server Administrator before installing or running the iDRAC Service Module? No. Before you install or run the iDRAC Service Module, ensure that you have stopped the features of Server Administrator that the iDRAC Service Module provide. NOTE: Uninstalling the Server Administrator is not required.
Consult the User Guide for additional information about the supported servers. What should I do now? Before installing the iDRAC Service Module, ensure that the server or the system on which the iDRAC Service Module is to be installed is a Dell’s 12 th generation PowerEdge server or later. Also make sure that you have a 64-bit system.
I used the remote iDRAC hard reset feature to reset the iDRAC. However, the IPMI drives is unresponsive and I am not able to troubleshoot. If you try to use the remote iDRAC hard reset feature on VMware ESXi 5.5 U3 or ESXi 6.0 U1, the IPMI drivers becomes unresponsive, because of this the iDRAC Service Module communication is stopped. You may have to reboot the server and load the IPMI driver again to resolve the issue.
I created a custom folder in Windows Event Viewer, but the LC logs are not replicated in my custom folder. What do I have to do now to replicate the LC logs? Ensure to close the Windows Event Viewer after creating the custom folder. Open the Windows Event Viewer again to view the replicated LC logs. I chose custom install option from the Graphical User Interface during iDRAC Service Module installation and disabled a feature, but I am not able to enable the feature using any of the other interfaces.
I am seeing the past Life Cycle Logs (LCL) alerts targeted for SNMP traps replicated in Operating System logs. Can I troubleshoot the issue? iSM will not be able to distinguish between the past Life Cycle Log (LCL) alerts targeted for SNMP traps and past LCL alerts targeted for OS Logs. Hence user may see past LCL alerts targeted for OS Logs in SNMP traps as well and vice versa. I am seeing 169.254.0.2 as the source IP address in the iDRAC SNMP trap received via iSM.
7 Linux and Ubuntu installer packages The installer packages for the supported Linux and Ubuntu OS are as follows: Table 12. Linux installer packages Supported Linux Operating System Installer Packages Red Hat Enterprise Linux 6 SYSMGMT\iSM\linux\RHEL6\x86_64\dcism-3.1.0.el6.x86_64.rpm Red Hat Enterprise Linux 7 SYSMGMT\iSM\linux\RHEL7\x86_64\dcism-3.1.0.el7.x86_64.rpm SUSE Linux Enterprise Server 11 SYSMGMT\iSM\linux\SLES12\x86_64\dcism-3.1.0-960.sl es11.x86_64.
