Users Guide
Table Of Contents
- iDRAC Service Module 3.0.1 User’s Guide
- Introduction
- Preinstallation setup
- Installing the iDRAC Service Module
- Initial installation of iDRAC Service Module via iDRAC for Windows
- Initial installation of iSM via iDRAC Express
- Initial installation of iDRAC Service Module via iDRAC for Linux
- Installing the iDRAC Service Module on Microsoft Windows operating systems
- Installing the iDRAC Service Module on Microsoft Windows operating systems
- Modifying the iDRAC Service Module components on Microsoft Windows operating systems
- Repairing the iDRAC Service Module on Microsoft Windows operating systems
- Uninstalling the iDRAC Service Module on Microsoft Windows operating systems
- Installing iDRAC Service Module on supported Linux operating system
- Installing the iDRAC Service Module on VMware ESXi
- Installing the iDRAC Service Module on Citrix XenServer
- Installing iDRAC Service Module when the System Configuration Lock Down Mode is enabled
- Configuring the iDRAC Service Module
- iDRAC Service Module monitoring features
- Operating system information
- Lifecycle Controller log replication into operating system
- Automatic System Recovery
- Windows Management Instrumentation Providers
- Prepare to remove NVMe PCIe SSD device
- Remote iDRAC hard reset
- iDRAC access via Host OS
- In-band support for iDRAC SNMP alerts
- Enable WSMAN Remotely
- Auto-updating of iDRAC Service Module
- FullPowerCycle
- SupportAssist on the Box
- Frequently asked questions
- Linux installer packages
NOTE: User does not have to download the updates from support.dell.com. The updated iSM package is locally available
in iDRAC.
• To install or update iSM type dcism-sync.exe in the command prompt. Complete the steps in the installation wizard.
• To display the help content, type––help/-h.
• To do silent install or update, type––silent/-s.
• To uninstall the current version and install the update package available in LC, type ––force/-f.
NOTE: This option overwrites the previous configuration.
• To get details about the update package version and the installed version of iDRAC Service Module, type ––get—version/-v.
• To download the iDRAC Service Module update packages to the user specified directory, type ––get—update/-g.
• To install specific features, the same as CLI arguments used with msiexec.exe, type dcism-sync.exe —p “feature”.
For example, to install iDRAC access via Host OS iDRAC feature on Windows, type dcism-sync.exe -p "ADDLOCAL=IBIA".
NOTE: iSM auto-update executable files are available on Dell TechCenter. The iSM auto-update executable dcism-
sync.exe is dependent on Microsoft C and C++ runtime libraries such as msvcr100.dll and msvcp100.dll. These DLLs are
required for dcism-sync to run successfully. You can download these libraries from the tech center as <auto-
update.zip> file or copy the dependent DLLs into the folder where dcism-sync exists.
FullPowerCycle
FullPowerCycle is a calling interface function that provides a way to reset the server auxiliary power. An increasing amount of server
hardware runs on server auxiliary power; and troubleshooting of some server issues requires the user to physically unplug the server power
cord to reset the hardware running on auxiliary power. Forcing someone to physically unplug/plug the power cords leads to a significant
cost and hassle for customers as well as support personnel.
When a Full Power Cycle Request is issued through this interface, the system power is not immediately affected. Instead, a flag is set
that will be queried when the system transitions to S5. If the flag is set on S5 entry, the system will temporarily be forced into a lower
power state, similar to removing and replacing AC. The flag can be cleared using the Cancel function any time the system is in the S0
state prior to the system entering the S5 state.
Starting from iDRAC Service Module version 3.0.1 you can avail different options of FullPowerCycle on your system. Use the following
commands to request, get status, and cancel the Full Power Cycle on your system:
• To request FullPowerCycle on your system, type ./Invoke-FullPowerCycle —status request.
NOTE: A message is displayed that the VirtualAC Power Cycle operation is triggered by the server operating system.
• To get the status of the Full Power Cycle on your system, type ./Invoke-FullPowerCycle -status get.
• To cancel the Full Power Cycle on your system, type ./Invoke-FullPowerCycle -status cancel.
NOTE: A message is displayed that the system is going for turn off at the scheduled date and time.
NOTE: For Windows Operating systems, shortcuts are available for the FullPowerCycle operation.
SupportAssist on the Box
Starting from iDRAC Service Module version 3.0.1 you can perform the registration of SupportAssist . SupportAssist saves time and
streamlines the technical support cases. A collection based on an event creates an open service request with SupportAssist. Scheduled
collections helps to monitor and maintain your environment. These collections include the hardware data, RAID controller logs, OS, and
Application Data. The features supported are :
• SupportAssist Registration — Version 3.0.1 onwards, iSM supports the SupportAssist Registration. This is one time activity. You
can enter the required details such as name, email, address, and number and complete the registration.
• SupportAssist Collection— The SupportAssist Collection feature in iDRAC collects information about the hardware, OS and
relevant application data and compresses this information.
SupportAssist also provides:
• Proactive issue identification
• Automated case creation
• Support contact initiated by a Dell technical support agent
NOTE: You must complete the registration to take the advantages of SupportAssist.
28 iDRAC Service Module monitoring features