Users Guide

6. On the Summary tab, view the Registration ID and Automatic Features current setting details.
7. To close the SupportAssist Registration wizard, click Close.
In the SupportAssist page, if you navigate to the bottom you can view the contact information.
8. Click the Edit option to make any changes in the primary or secondary contact information. Click Save to apply the changes.
SupportAssist Collection
The SupportAssist Collection feature in iDRAC collects information about the hardware, OS and relevant application data and
compresses the information being collected. Run the OS Collector tool manually to generate the SupportAssist Collection
Report. Using iDRAC Service Module, the OS Collector tool automatically collects relevant OS and hardware information.
Automatic Support Log collection includes OS and Application Information Collection.
By using iDRAC Service Module, you reduce the number of manual steps to collect the Technical Support Report as the
collection process is automated.
Data to Collect
SupportAssist automatically creates and send a collection to technical support when there is an event-based trigger and or on a
scheduled cadence. You can collect the following type of information:
● System Information
● Storage Logs
● OS and Application Data
● Debug Logs
You can also perform the SupportAssist collection function from an operating system shell to a specified file path using:
./ Invoke-SupportAssistCollection [--filepath/-f]
NOTE:
This shell command is only supported on iDRAC9 in the yx4x servers and later and if logged into the operating
system as an administrator.
NOTE: On Windows Core OS, user will have to go to the absolute path to execute the Invoke-
SupportAssistCollection.exe command.
Collection Preferences
User can select or set the collection preferences using this feature. You can select any of the following types of collection
preferences to save the collection reports:
● Send Now— You will get a notification that ‘the job has been successfully added to the job queue’ after you click the
Collect option.
● Save Locally
● Save to Network— If you select this option, you must provide the Network Settings details such as Protocol, IP
Address, Share Name, Domain Name, User Name, and Password.
You can select any of the collection preferences and click Collect to receive the data.
NOTE:
This feature is available by default when you install iDRAC Service Module 2.0 or later versions on systems running
supported Microsoft or Linux operating systems. You cannot disable the feature.
NOTE: The OS log collection feature of Automatic SupportAssist Collection is not supported on CentOS.
NOTE: The OS and Application Data collection on ESXi is supported only by yx4x and later servers.
Anonymous Collection of Report
Starting from iDRAC Service Module version 3.1, you can perform SupportAssist Collection/Upload without completing the
registration process. Until iSM 3.0.2, the registration was a prerequisite to perform SupportAssist Collection.
iDRAC Service Module monitoring features
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