Users Guide
Table Of Contents
- Dell EMC iDRAC Service Module 3.3 User’s Guide
- Contents
- Introduction
- Preinstallation setup
- Installing iDRAC Service Module
- Initial installation of iDRAC Service Module through iDRAC for Windows
- Initial installation of iSM through iDRAC Express
- Initial installation of iDRAC Service Module via iDRAC for Linux
- Installing the iDRAC Service Module on Microsoft Windows operating systems
- Installing iDRAC Service Module on Microsoft Windows operating systems
- Modifying the iDRAC Service Module components on Microsoft Windows operating systems
- Repairing the iDRAC Service Module on Microsoft Windows operating systems
- Uninstalling the iDRAC Service Module on Microsoft Windows operating systems
- Installing iDRAC Service Module on supported Linux operating system
- Installing the iDRAC Service Module on VMware ESXi
- Installing the iDRAC Service Module on Citrix XenServer
- Installing iDRAC Service Module when the System Configuration Lock Down Mode is enabled
- Configuring the iDRAC Service Module
- iDRAC Service Module monitoring features
- Operating system information
- Lifecycle Controller log replication into operating system
- Automatic System Recovery
- Windows Management Instrumentation Providers
- Prepare to remove NVMe PCIe SSD device
- Remote iDRAC hard reset
- iDRAC access via Host OS
- Accessing iDRAC Via GUI, WS-man, Redfish, Remote RACADM
- In-band support for iDRAC SNMP alerts
- Enable WSMAN Remotely
- Auto-updating iDRAC Service Module
- FullPowerCycle
- SupportAssist on the Box
- Enabling the In-band SNMP Get feature—Linux
- Enabling the In-band SNMP Get feature—Windows
- iDRAC GUI Launcher
- Frequently asked questions
- Linux and Ubuntu installer packages
server power cord to reset the hardware running on auxiliary power. Forcing someone to physically unplug/plug the power cords
leads to a significant cost and hassle for customers as well as support personnel.
The FullPowerCycle feature enables the administrator to connect or disconnect the auxiliary power remotely without visiting the
data center. This feature is supported on and after 14th generation of Dell EMC PowerEdge servers.
When a Full Power Cycle Request is issued through this interface, the system power is not immediately affected. Instead, a
flag is set that will be queried when the system transitions to S5. For FullPowerCycle feature to take effect, after issuing the
request command you have to issue system shutdown command also. If the flag is set on S5 entry, the system will temporarily
be forced into a lower power state, similar to removing and replacing AC. The flag can be cleared using the Cancel function any
time the system is in the S0 state prior to the system entering the S5 state.
You can avail different options of FullPowerCycle on your system. Use the following commands to request, get status, and
cancel the Full Power Cycle on your system:
For Windows Operating systems, shortcut menus are available for the FullPowerCycle Activate (request), FullPowerCycle
Cancel and FullPowerCycle get status operations.
● To request FullPowerCycle on your system, type ./Invoke-FullPowerCycle —status request.
NOTE: A message is displayed that the VirtualAC Power Cycle operation is triggered by the server operating system.
● To get the status of the Full Power Cycle on your system, type ./Invoke-FullPowerCycle -status get.
● To cancel the Full Power Cycle on your system, type ./Invoke-FullPowerCycle -status cancel.
NOTE: A message is displayed that the system is going for turn off at the scheduled date and time.
● To request FullPowerCycle on Linux operating system, type /opt/dell/srvadmin/iSM/bin/Invoke-
FullPowerCycle request
● To cancle FullPowerCycle on Linux operating system, type /opt/dell/srvadmin/iSM/bin/Invoke-
FullPowerCycle cancel
● To get FullPowerCycle status on Linux operating system, type /opt/dell/srvadmin/iSM/bin/Invoke-
FullPowerCycle get-status
Following messages are displayed after each successful FullPowerCycle operation on operating system log and LCL.
Request message:"The Full Power Cycle operation is triggered by the server operating system
(OS) user <user name> from the OS on date <date>. However, the server components will be AC
power cycled when the server is shut down".
Cancel Message: "The Full Power Cycle operation is successfully cancelled by the server
operating system (OS) user <user name> from the OS on date <date>".
NOTE: FullPowerCycle feature is not available for ESXi and Citrix XenServer operating systems.
NOTE: FullPowerCycle feature can be used only with local/domain administrator or root/sudo users.
SupportAssist on the Box
SupportAssist saves time and streamlines the technical support cases. A collection based on an event creates an open service
request with SupportAssist. Scheduled collections helps to monitor and maintain your environment. These collections include the
hardware data, RAID controller logs, OS, and Application Data. The features supported are :
● SupportAssist Registration — iSM supports the SupportAssist Registration. This is a one time activity. You can enter the
required details such as name, email, address, and number to complete the registration.
● SupportAssist Collection— The SupportAssist Collection feature in iDRAC collects information about the hardware, OS
and relevant application data and compresses this information.
SupportAssist also provides:
● Proactive issue identification
● Automated case creation
● Support contact initiated by a Dell technical support agent
NOTE: You must complete the registration to take the advantages of SupportAssist.
You can view the following items in the SupportAssist dashboard.
Service Request Summary
In the Service Request Summary session, you can view the details of the following requests:
iDRAC Service Module monitoring features
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