Users Guide

NOTE: A message is displayed that the VirtualAC Power Cycle operation is triggered by the server operating system.
● To get the status of the Full Power Cycle on your system, type ./Invoke-FullPowerCycle -status get.
● To cancel the Full Power Cycle on your system, type ./Invoke-FullPowerCycle -status cancel.
NOTE: A message is displayed that the system is going for turn off at the scheduled date and time.
● To request FullPowerCycle on Linux operating system, type /opt/dell/srvadmin/iSM/bin/Invoke-
FullPowerCycle request
● To cancle FullPowerCycle on Linux operating system, type /opt/dell/srvadmin/iSM/bin/Invoke-
FullPowerCycle cancel
● To get FullPowerCycle status on Linux operating system, type /opt/dell/srvadmin/iSM/bin/Invoke-
FullPowerCycle get-status
Following messages are displayed after each successful FullPowerCycle operation on operating system log and LCL.
Request message:"The Full Power Cycle operation is triggered by the server operating system
(OS) user <user name> from the OS on date <date>. However, the server components will be AC
power cycled when the server is shut down".
Cancel Message: "The Full Power Cycle operation is successfully cancelled by the server
operating system (OS) user <user name> from the OS on date <date>".
NOTE: FullPowerCycle feature is not available for ESXi and Citrix XenServer operating systems.
NOTE: FullPowerCycle feature can be used only with local/domain administrator or root/sudo users.
SupportAssist on the Box
SupportAssist saves time and streamlines the technical support cases. A collection based on an event creates an open service
request with SupportAssist. Scheduled collections helps to monitor and maintain your environment. These collections include the
hardware data, RAID controller logs, OS, and Application Data. The features supported are :
● SupportAssist Registration — iSM supports the SupportAssist Registration. This is a one time activity. You can enter the
required details such as name, email, address, and number to complete the registration.
● SupportAssist Collection— The SupportAssist Collection feature in iDRAC collects information about the hardware, OS
and relevant application data and compresses this information.
SupportAssist also provides:
● Proactive issue identification
● Automated case creation
● Support contact initiated by a Dell technical support agent
NOTE: You must complete the registration to take the advantages of SupportAssist.
You can view the following items in the SupportAssist dashboard.
Service Request Summary
In the Service Request Summary session, you can view the details of the following requests:
● Open
● Closed
● Submitted
Support Assist Overview
You can view the Service Contract details such as Contract Type and Expiration Date and the Automatic Collection settings
details in this session.
On the Service Requests tab, you can also view the list of requests created and the status, description, source, service
request ID, date opened, the date closed, and so on.
If you click the Collection Log tab, you can view the collection time, job ID, collection type, data collected, collection status,
sent time, and so on.
NOTE:
Starting from 14th generation of servers, when you manually initiate SupportAssist collection from iDRAC, the USB
mass storage device is not exposed to the host OS. The transfer of OS Collector files and the collected log files is handled
internally between iDRAC and iSM.
34 iDRAC Service Module monitoring features