Users Guide
I see the messageThe iDRAC Service Module is unable to communicate with iDRAC using the OS to
iDRAC Pass-through channel in the OS log, even when the OS to iDRAC Pass-through over USBNIC is
congured properly. Why do I get this message?........................................................................................................ 47
Whenever I try to install the iDRAC Service Module, an error message This operating system is not
supported is displayed..................................................................................................................................................... 47
I used the remote iDRAC hard reset feature to reset the iDRAC. However, the IPMI is unresponsive and I
am not able to troubleshoot............................................................................................................................................48
Where do I nd the Replicated LifeCycle log on my Operating System?................................................................. 48
What is the default SNMP protocol congured in iDRAC Service Module to send alerts in Linux operating
systems?........................................................................................................................................................................... 48
SMUX is not supported on my system. Which protocol should I congure to send alerts?.................................. 48
How do I congure iDRAC Service Module to use the Agent-x protocol to send alerts by default?....................48
What are the Linux-dependent packages or executables I should install while completing the Linux
installation?.......................................................................................................................................................................49
I created a custom folder in Windows Event Viewer, but the LC logs are not replicated in my custom
folder. What do I have to do now to replicate the LC logs?....................................................................................... 49
I chose custom install option from the Graphical User Interface during iDRAC Service Module installation
and disabled a feature, but I am not able to enable the feature using any of the other interfaces. How do I
enable the feature again?
............................................................................................................................................... 49
I am not able to access the iDRAC page through the host OS as an Active Directory user over LDAP. I am
trying to access the iDRAC page through the host OS, but I get an error saying that the site cannot be
reached. How do I troubleshoot the issue?..................................................................................................................49
I am not able to access the iDRAC page through the host OS after performing an iDRAC factory reset
operation, such as racadm racresetcfg. How do I troubleshoot the issue?............................................................. 50
I am seeing 169.254.0.2 as the source IP address in the iDRAC SNMP trap received via iSM. How do I
troubleshoot the issue?...................................................................................................................................................50
I have congured OS to iDRAC pass-through to LOM and when I try to run dcism-sync, the update
operation fails. What can be done?............................................................................................................................... 50
When Hyper-V is enabled in the Host OS, iSM is unable to communicate with iDRAC. What should I do?........50
I am able to enable or disable the WMIInfo feature of iSM on Linux and VMware ESXi Operating Systems
using racadm and WSMAN commands. Does this impact my iSM conguration on the Host OS?.................... 50
If I delete the IP address of the USBNIC interface on the Host OS, then iSM is unable to communicate
with iDRAC........................................................................................................................................................................ 51
After installing iSM using the Batch le ISM_Win.BAT from the iDRAC exposed logical partition "SMINST"
on Microsoft Windows OS, I see a console message saying "The system cannot nd the le specied."........... 51
If dependent packages for iSM are not present on Ubuntu OS, then installation through OS DUP installs
iSM in install+unpacked state. You can verify this using the below command:........................................................ 51
When I install iSM 3.4.0 on Linux operating systems such as RedHat Enterprise Linux, I see some
messages in OS logs such as G_IS_SIMPLE_ACTION (simple)' failed: failed to rescan: Failed to
parse /usr/share/applications/iDRACGUILauncher.desktop le: cannot process le of type application/x-
desktop.............................................................................................................................................................................. 51
I see a blank terminal on RHEL 6.10 or RHEL 7.6 when I click on iDRAC GUI Launcher shortcut from Menu
> Accessories................................................................................................................................................................... 52
7 Linux and Ubuntu installer packages............................................................................................................ 53
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