Users Guide

Collection Preferences

User can select or set the collection preferences using this feature. You can select any of the following types of collection preferences to

save the collection reports:

• Send Now— You will get a notication that ‘the job has been successfully added to the job queue’ after you click the Collect option.

• Save Locally

• Save to Network— If you select this option, you must provide the Network Settings details such as Protocol, IP Address, Share

Name, Domain Name, User Name, and Password.

You can select any of the collection preferences and click Collect to receive the data.

NOTE: This feature is available by default when you install iDRAC Service Module 2.0 or later versions on systems running

supported Microsoft or Linux operating systems. You cannot disable the feature.

NOTE: The OS log collection feature of Automatic SupportAssist Collection is not supported on CentOS.

NOTE: The OS and Application Data collection on ESXi is supported only by 14

and later generations of PowerEdge servers.

Anonymous Collection of Report

Starting from iDRAC Service Module version 3.1, you can perform SupportAssist Collection/Upload without completing the registration

process. Until iSM 3.0.2, the registration was a prerequisite to perform SupportAssist Collection.

The supported iDRAC rmware for the anonymous collection is iDRAC 3.15.15.15 in the 14

generation of PowerEdge servers and

2.60.60.60 in the 12

and 13

generations of PowerEdge servers.

NOTE

: You can perform Anonymous SupportAssist Collection upload using blank username or password in proxy environment on

the 13

generation of PowerEdge servers.

SupportAssist Collection Settings

You can navigate in the SupportAssist dashboard page in iDRAC and click the Settings drop-down menu, to open the SupportAssist

Collection Settings.

Set Archive Directory

You can store the copies of collections performed by SupportAssist into a directory. You must click the Set Archive Directory button to set

the location.

Identication Information

You can include the identication information in the data sent by clicking the drop-down menu and selecting any of the following options:

• No

• Yes

Email Notications

You can select the preference to receive email notications when a new support case is opened or a new SupportAssist collection is

uploaded. From the Receive Email Notications drop-down menu, select any of the following:

iDRAC Service Module monitoring features