Users Guide

• Yes
• No
You can also select the language preference. The available languages are:
• English
• German
• French
• Japanese
• Spanish
• Simplified Chinese
Automatic Collection
By default, the automatic collection feature is enabled. To disable this feature, use the drop-down menu:
• Enable
• Disable
You can also specify the time for scheduled collection by selecting any of the following options from the Schedule automatic
collections drop-down menu:
• Weekly
• Monthly
• Quarterly
• Never
You can also set the automatic collection as recurring.
To view the ProSupport Plus Recommendations report, select Yes from the Send ProSupport Plus Recommendations Report drop-
down menu.
After setting the preferences, click Apply to save the changes.
iSM SupportAssist Disk Auto Dispatch
Starting iSM 3.4, if the server hits one of the following SNMP events: PDR16 and PDR63, then you get a recommendation from Dell
EMC support via email regarding the dispatch of the predictive failure or a bad disk block such as SSDs subject to the prevailing licensing
terms and conditions. Once you receive the email, you need to follow up and provide the service address to Dell EMC support for the
delivery of the dispatched parts.
NOTE: This feature is available only on Windows operating systems.
iSM 3.4.0 or later supports filter and non-filter OSApp Collection (OS and Application Data collection) on ESXi. This selection can be
made from Collection Preferences.
Non-filtered selected Collection contains vmsupport logs for Logs, Network, Storage, Configuration, Installer, HungVM,
PerformanceSnapshot, VirtualMachines, and hostProfiles.
Filtered selected Collection contains vmsupport logs for Storage, Configuration, Installer, HungVM, PerformanceSnapshot,
VirtualMachines, and hostProfiles.
Enabling the In-band SNMP Get feature—Linux
Install and configure net-snmp package to accept SNMP requests from remote systems. This feature is disabled by default.
For installing the in-band SNMP get feature through setup.sh installer complete the following tasks:
1. Start the iSM installation using the setup.sh script by executing ./setup.sh
2. Review the license agreement and accept to proceed with the installation.
3. On the next page, the list of features are shown. Select the Access via SNMP Get sub option under the iDRAC access via Host
OS feature by entering 4.c , and press Enter.
4. After the feature is enabled, start the installation process of the selected features by entering I and press Enter.
5. After the installation is finished successfully, start the iDRAC Service Module process.
If SNMP Agent service is not enabled on iDRAC, iSM configures and enables the SNMP Agent.
6. To view the SNMP Agent properties, on the iDRAC GUI, Go to Settings.
7. Click iDRAC Service Module Setup.
iDRAC Service Module monitoring features
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