Users Guide

• OS and Application Data

• Debug Logs

You can also perform the SupportAssist collection function from an operating system shell to a specified file path using:

./ Invoke-SupportAssistCollection [--filepath/-f]

NOTE: This shell command is only supported on iDRAC9 in the yx4x servers and later and if logged into the operating

system as an administrator.

NOTE: On Windows Core OS, user will have to go to the absolute path to execute the Invoke-

SupportAssistCollection.exe command.

Collection Preferences

User can select or set the collection preferences using this feature. You can select any of the following types of collection preferences to

save the collection reports:

• Send Now— You will get a notification that ‘the job has been successfully added to the job queue’ after you click the Collect option.

• Save Locally

• Save to Network— If you select this option, you must provide the Network Settings details such as Protocol, IP Address, Share

Name, Domain Name, User Name, and Password.

You can select any of the collection preferences and click Collect to receive the data.

NOTE: This feature is available by default when you install iDRAC Service Module 2.0 or later versions on systems

running supported Microsoft or Linux operating systems. You cannot disable the feature.

NOTE: The OS log collection feature of Automatic SupportAssist Collection is not supported on CentOS.

NOTE: The OS and Application Data collection on ESXi is supported only by yx4x and later servers.

Anonymous Collection of Report

Starting from iDRAC Service Module version 3.1, you can perform SupportAssist Collection/Upload without completing the registration

process. Until iSM 3.0.2, the registration was a prerequisite to perform SupportAssist Collection.

The supported iDRAC firmware for the anonymous collection is iDRAC 3.15.15.15 in the yx4x and yx5x servers and 2.60.60.60 in the yx3x

servers.

NOTE:

You can perform Anonymous SupportAssist Collection upload using blank username or password in proxy

environment on the yx3x servers.

SupportAssist Collection Settings

You can navigate in the SupportAssist dashboard page in iDRAC and click the Settings drop-down menu, to open the SupportAssist

Collection Settings.

Set Archive Directory

You can store the copies of collections performed by SupportAssist into a directory. You must click the Set Archive Directory button to

set the location.

Identification Information

You can include the identification information in the data sent by clicking the drop-down menu and selecting any of the following options:

• No

• Yes

Email Notifications

You can select the preference to receive email notifications when a new support case is opened or a new SupportAssist collection is

uploaded. From the Receive Email Notifications drop-down menu, select any of the following:

iDRAC Service Module monitoring features