Users Guide

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Support Assist Overview
You can view the Service Contract details such as Contract Type and Expiration Date and the Automatic Collection settings details in
this session.
On the Service Requests tab, you can also view the list of requests created and the status, description, source, service request ID, date
opened, the date closed, and so on.
If you click the Collection Log tab, you can view the collection time, job ID, collection type, data collected, collection status, sent time,
and so on.
NOTE: Starting from yx4x servers, when you manually initiate SupportAssist collection from iDRAC, the USB mass
storage device is not exposed to the host OS. The transfer of OS Collector files and the collected log files is handled
internally between iDRAC and iSM.
NOTE: The OS and Application Data collection on ESXi is supported only by yx4x and later servers.
SupportAssist Registration
Before you begin the registration, ensure that iDRAC Service Module is installed and running in the host OS, and a proper Internet
connection is available.
1. Log in to iDRAC. From the Maintenance drop-down menu, select the SupportAssist feature.
The SupportAssist Registration wizard is displayed.
2. On the Welcome tab, click Next.
3. On the Contact and Shipping Info tab, provide your primary contact information such as First Name, Last Name, Phone
Number, Alternate Number, Email Address, Company Name, Address Line 1, Address Line 2, City, State, Zip Code, and
Country.
NOTE: You can add the secondary contact information, by clicking the Add Secondary Contact Information option.
NOTE: To continue with the registration, you must fill all the mandatory information required.
4. After filling the contact and shipping information, click Next.
5. Read the software license agreement, select I accept the terms of the license agreement, and then click Register.
NOTE:
It might take few minutes to complete the registration process. After the registration is completed
successfully, you will get a welcome email from SupportAssist to the email address being registered.
6. On the Summary tab, view the Registration ID and Automatic Features current setting details.
7. To close the SupportAssist Registration wizard, click Close.
In the SupportAssist page, if you navigate to the bottom you can view the contact information.
8. Click the Edit option to make any changes in the primary or secondary contact information. Click Save to apply the changes.
SupportAssist Collection
The SupportAssist Collection feature in iDRAC collects information about the hardware, OS and relevant application data and compresses
the information being collected. Run the OS Collector tool manually to generate the SupportAssist Collection Report. Using iDRAC Service
Module, the OS Collector tool automatically collects relevant OS and hardware information. Automatic Support Log collection includes OS
and Application Information Collection.
By using iDRAC Service Module, you reduce the number of manual steps to collect the Technical Support Report as the collection process
is automated.
Data to Collect
SupportAssist automatically creates and send a collection to technical support when there is an event-based trigger and or on a scheduled
cadence. You can collect the following type of information:
• System Information
• Storage Logs
iDRAC Service Module monitoring features
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