Users Guide

cable to reset the hardware running on auxiliary power. Forcing someone to physically unplug/plug the power cables leads to a significant
cost and hassle for customers and support personnel.
The FullPowerCycle feature enables the administrator to connect or disconnect the auxiliary power remotely without visiting the data
center. This feature is supported on and after yx4x servers.
When a Full Power Cycle Request is issued through this interface, the system power is not immediately affected. Instead, a flag is set,
that is queried when the system transitions to S5. For FullPowerCycle feature to take effect, after issuing the request command you have
to issue system shutdown command also. If the flag is set on S5 entry, the system will temporarily be forced into a lower power state,
similar to removing and replacing AC. The flag can be cleared using the Cancel function any time the system is in the S0 state prior to the
system entering the S5 state.
You can avail different options of FullPowerCycle on your system. Use the following commands to request, get status, and cancel the Full
Power Cycle on your system:
For Windows Operating systems, shortcut menus are available for the FullPowerCycle Activate (request), FullPowerCycle Cancel and
FullPowerCycle get status operations.
• To request FullPowerCycle on your system, type ./Invoke-FullPowerCycle —status request.
NOTE: A message is displayed that the VirtualAC Power Cycle operation is triggered by the server operating system.
• To get the status of the Full Power Cycle on your system, type ./Invoke-FullPowerCycle -status get.
• To cancel the Full Power Cycle on your system, type ./Invoke-FullPowerCycle -status cancel.
NOTE: A message is displayed that the system is going for turn off at the scheduled date and time.
• To request FullPowerCycle on Linux operating system, type /opt/dell/srvadmin/iSM/bin/Invoke-FullPowerCycle
request
• To cancel FullPowerCycle on Linux operating system, type /opt/dell/srvadmin/iSM/bin/Invoke-FullPowerCycle
cancel
• To get FullPowerCycle status on Linux operating system, type /opt/dell/srvadmin/iSM/bin/Invoke-FullPowerCycle
get-status
Following messages are displayed after each successful FullPowerCycle operation on operating system log and LCL.
Request message:"The Full Power Cycle operation is triggered by the server operating system (OS)
user <user name> from the OS on date <date>. However, the server components will be AC power
cycled when the server is shut down".
Cancel Message: "The Full Power Cycle operation is successfully cancelled by the server operating
system (OS) user <user name> from the OS on date <date>".
NOTE: FullPowerCycle feature is not available for ESXi operating systems.
NOTE: FullPowerCycle feature can be used only with local/domain administrator or root/sudo users.
SupportAssist on the Box
SupportAssist saves time and streamlines the technical support cases. A collection based on an event creates an open service request
with SupportAssist. Scheduled collections helps to monitor and maintain your environment. These collections include the hardware data,
RAID controller logs, OS, and Application Data. The features supported are :
• SupportAssist Registration — iSM supports the SupportAssist Registration. This is a one time activity. You can enter the required
details such as name, email, address, and number to complete the registration.
• SupportAssist Collection— The SupportAssist Collection feature in iDRAC collects information about the hardware, OS and
relevant application data and compresses this information.
SupportAssist also provides:
• Proactive issue identification
• Automated case creation
• Support contact initiated by a Dell technical support agent
NOTE: You must complete the registration to take the advantages of SupportAssist.
You can view the following items in the SupportAssist dashboard.
Service Request Summary
In the Service Request Summary session, you can view the details of the following requests:
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iDRAC Service Module monitoring features