Dell EMC iDRAC Service Module 3.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Introduction....................................................................................................................................................6 What’s New........................................................................................................................................................................ 6 Supported features—operating systems matrix............................................................................................................
Importing DELL GPG keys to Citrix XenServer......................................................................................................29 Installing iDRAC Service Module using Citrix XenCenter management GUI dashboard................................... 29 Installing the iDRAC Service Module using SSH or Local Command Shell.........................................................29 Installing iDRAC Service Module when the System Configuration Lock Down Mode is enabled..........................
Whenever I try to install the iDRAC Service Module, an error message This operating system is not supported is displayed..................................................................................................................................................... 45 I used the remote iDRAC hard reset feature to reset the iDRAC. However, the IPMI is unresponsive and I am not able to troubleshoot.............................................................................................................
1 Introduction This guide provides information and step-by-step instructions on how to install iDRAC Service Module on the supported operating systems. The Integrated Dell Remote Access Controller(iDRAC) Service Module is a lightweight optional software application that can be installed on Dell’s 12th generation of PowerEdge servers or later. The iDRAC Service Module complements iDRAC interfaces – Graphical User Interface (GUI), RACADM CLI and Web Service Management (WSMAN) with additional monitoring data.
Features Operating Systems Automatic System Recovery/ Watchdog 12G, 13G, 14G Yes Yes Yes Yes Windows Management Instrumentation Providers 12G, 13G, 14G Yes No No No Prepare to Remove NVMe device through iDRAC 12G, 13G, 14G Yes Yes Yes Yes SupportAssist Collection 12G, 13G, 14G Yes Yes Yes Yes OS and Application Data 12G, 13G, 14G Yes Yes Yes (only for 14G) Yes Remote iDRAC hard reset 13G, 14G Yes Yes Yes Yes iDRAC access via Host OS 12G, 13G, 14G Yes Yes No Yes In
Software availability The iDRAC Service Module software is available on: • Dell EMC OpenManage Systems Management Tools and Documentation DVD • Support site—dell.com/support Downloading iDRAC Service Module You can download the iDRAC Service Module software from dell.com/support. In the support site, click Choose from all products > Software & Security > Enterprise Systems Management > iDRAC Service Module. Select the latest version of iSM and click Drivers & downloads.
Other documents you may need You can access the following guides available at dell.com/support. • The Integrated Dell Remote Access Controller (iDRAC) User’s Guide provides detailed information about configuring, and using the iDRAC. • The Dell Remote Access Controller Racadm User's Guide provides information about using the RACADM command-line utility. • The Dell Update Packages User's Guide provides information about obtaining and using Dell Update Packages as part of your system update strategy.
2 Preinstallation setup Ensure that you assess the following before installing the iDRAC Service Module: • 12th generation or later of Dell PowerEdge servers. For the list of supported platforms, see Supported Platforms • Minimum firmware version—For iDRAC8 – 2.61.60.60 and for iDRAC9 – 3.21.21.21. • Administrator privileges. • Read the installation instructions for the operating system. • Read the applicable release notes files and the Systems Software Support Matrix.
Supported platforms iDRAC Service Module 3.3 supports Dell’s 12th to 14th generation of PowerEdge servers. Supported platforms on Windows operating systems The table lists the platforms that are supported by iDRAC Service Module 3.3 on Windows operating systems. Table 2.
Dell Systems Windows Server 2016 Microsoft Windows Server 2012 R2 C6320 Yes Yes FC 430 Yes Yes FC 630 Yes Yes FC 830 Yes Yes M630 VRTX Yes Yes M630 Yes Yes M830 Yes Yes R230 Yes Yes R330 Yes Yes R430 Yes Yes R530 Yes Yes R630 Yes Yes R730 Yes Yes R730 XD Yes Yes R830 Yes Yes R930 Yes Yes T130 Yes Yes T330 Yes Yes T430 Yes Yes T630 Yes Yes FM120 Yes Yes M420 Yes Yes M520 Yes Yes M620 Yes Yes M820 Yes Yes R220 Yes Yes R320 Yes
Dell Systems Windows Server 2016 Microsoft Windows Server 2012 R2 T420 Yes Yes T620 Yes Yes Supported platforms on Linux operating systems The table lists the platforms that are supported by iDRAC Service Module 3.3 on Linux operating systems. Table 3. Supported platforms on Linux operating systems Dell Systems SLES 15 Ubuntu 18.04.1 RHEL 7.5 RHEL 6.
Dell Systems SLES 15 Ubuntu 18.04.1 RHEL 7.5 RHEL 6.
Dell Systems SLES 15 Ubuntu 18.04.1 RHEL 7.5 RHEL 6.10 R920 Yes No Yes Yes T320 Yes No Yes Yes T420 Yes No Yes Yes T620 Yes No Yes Yes Supported platforms on Virtualization operating systems The table lists the platforms that are supported by iDRAC Service Module 3.3 on Virtualization operating systems. Table 4. Supported platforms on Virtualization operating systems Dell Systems VMware vSphere 6.5 U2 vSphere 6.
Dell Systems VMware vSphere 6.5 U2 T440 vSphere 6.
Dell Systems VMware vSphere 6.5 U2 vSphere 6.7 R720 XD Yes No R820 Yes No R920 Yes No T320 Yes No T420 Yes No T620 Yes No Supported operating systems on Dell Precision Rack System The table lists the operating systems on Dell Precision Rack System. Table 5. Supported operating systems on Dell Precision Rack System Dell Systems Microsoft Windows 10 RHEL 7.5 R7920 Yes Yes System requirements • One of the supported operating systems.
3 Installing iDRAC Service Module The iDRAC Service Module can be installed in any of the following operating systems: • Installing the iDRAC Service Module On Microsoft Windows Operating Systems • Installing iDRAC Service Module on supported Linux operating system • Installing the iDRAC Service Module on VMware ESXi • Installing the iDRAC Service Module on Citrix XenServer Topics: • Initial installation of iDRAC Service Module through iDRAC for Windows • Initial installation of iSM through iDRAC
NOTE: On the iDRAC Service Module Setup page, the Install Service Module button is disabled after the installation is complete. The service module status is displayed as, running. Initial installation of iSM through iDRAC Express 1 From the iDRAC Service Module setup page, click Install Service Module. The Service Module Installer is exposed to the Host OS, and a job has been created in iDRAC. 2 For Microsoft Windows OS, RDP to the server or go to the physical server console.
• Custom – Customize the installation by choosing the program features you want to install along with the location (Recommended for advanced users).
• To install WSMAN, type msiexec.exe /i iDRACSvcMod.msi ADDLOCAL="WSMAN_Enablement" CP_SELF_SIGN_CERT="2" CP_WSMAN_PORT="1234" CP_CERTIFICATE="1" CP_NEGOTIATE="1" /qn • To view the user interface in the supported languages, type msiexec /i iDRACSvcMod.msi TRANSFORMS= .mst, where locale number is: Table 6.
Repairing the iDRAC Service Module on Microsoft Windows operating systems If you want to repair the iDRAC Service Module component that is faulty or non-functional: 1 Browse to SYSMGMT > iSM > Windows, and then run iDRACSvcMod.msi. 2 Click Next. 3 Select Repair and click Next. The iDRAC Service Module ˗ InstallShield Wizard. The Ready to install is displayed. 4 Click Repair to continue the process. You can also click Back to change the preferences.
NOTE: The Installer is available for all iDRAC Service Module supported 64–bit versions of Linux operating systems. NOTE: On repository-based installs such as, Yellowdog Updater, Modified (YUM), VMware Update Manager (VUM) and Citrix XenServer supplemental pack, all the features are enabled by default. NOTE: The OS log collection feature of SupportAssist Collection is not supported on CentOS.
Executable Commands Package Name SUSE Linux Enterprise Server • Systemctl insserv systemd Installing The iDRAC Service Module on Linux operating system 1 The available features that can be installed are displayed on the screen. The available options are: • [1] Watchdog Instrumentation Service. • [2] Lifecycle Log Information. • [3] Operating System Information.
Table 8.
• For ESXi – ISM-Dell-Web-3.3.0-.VIB-ESX6i-Live.zip NOTE: The feature configuration of iDRAC Service Module is not retained as is after a forced/ungraceful reboot. A backup of the configuration files is created by the ESXi hypervisor through the script /sbin/auto-backup.sh that runs periodically for every 60 minutes. If you want to retain the configuration, manually run the backup.sh script before you reboot the system.
11 Click Add to Baseline (against the uploaded patch name) and select the baseline name that you have created in step 8. 12 Click Compliance view. Select the Update Manager tab. Click Attach and select the Extension Baseline created in step 8 and follow the instructions. 13 Click Scan and select Patches and Extensions (if not selected by default) and click Scan. 14 Click Stage, select created Host Extension and follow the instructions.
Using the Power CLI To install the iDRAC Service Module using Power CLI: 1 Install the supported PowerCLI of ESXi on the supported Microsoft Windows operating system. 2 Copy the ISM-Dell-Web-3.3.0-.VIB-i-Live.zip file to the ESXi host. 3 Navigate to the bin directory. 4 Run Connect-VIServer and provide the server and other credentials. 5 Log on to the ESXi host using supported vSphere CLI of ESXi 6.5 U2, ESXi 6.7 and create a datastore. 6 Create a folder ISM-Dell-Web-3.3.
Installing the iDRAC Service Module on Citrix XenServer The iDRAC Service Module is installed on Citrix XenServer in the form of a Supplemental Pack (Update Package) ISO image. The iDRAC Service Module Supplemental Pack can be installed either during OS installation when prompted to add additional Supplemental Packs or any time after OS installation. Importing DELL GPG keys to Citrix XenServer For importing Dell GPG keys to the Citrix XenServer 7.
NOTE: Invalid signature while installing Supplemental pack (Update package): If the error “Invalid Signature” occurs during the iDRAC Service Module supplemental pack installation, the proper Dell GPG Key does not exist in the host signature database. This is possible on Citrix XenServer 7.1 installation and the key must first be manually imported to each host. For more information about importing DELL GPG keys to Citrix XenServer 7.1, see Importing DELL GPG keys to Citrix XenServer .
To download Redhat Enterprise Linux web pack, access the following URL: https:///software/ism/OM-iSM-Dell-WebLX-3.3.0.tar.gz. Support for idrac.local and drac.local as iDRAC FQDN You can connect iSM to the iDRAC GUI from Host OS by typing drac.local or idrac.local in the web browser irrespective of multicast Domain Name System (mDNS) support on the Host OS.
4 Configuring the iDRAC Service Module You can configure the iDRAC Service Module using the: • • • iDRAC web interface RACADM CLI command WSMAN command Topics: • • • Configuring the iDRAC Service Module from iDRAC Web Interface Configuring the iDRAC Service Module from RACADM Configuring the iDRAC Service Module from WSMan Configuring the iDRAC Service Module from iDRAC Web Interface To use the iDRAC Service Module from the iDRAC Web interface for 12th and 13th generations of servers, go to Overview > S
To configure the iDRAC Service Module use winrm i ApplyAttributes http://schemas.dmtf.org/wbem/wscim/1/cim-schema/2/root/dcim/ DCIM_iDRACCardService?CreationClassName=DCIM_iDRACCardService+Name=DCIM:iDRACCardService +SystemCreationClassName=DCIM_ComputerSystem+SystemName=DCIM:ComputerSystem -u:root -p:calvin -r:https:///wsman -SkipCNcheck -SkipCAcheck -encoding:utf-8 -a:basic @{Target="iDRAC.Embedded.1";AttributeName="AgentLite.
5 iDRAC Service Module monitoring features The services provided are: • • • • • • • • • • • • OS information Lifecycle Controller Log replication into operating system Automatic system recovery Windows Management Instrumentation providers inclusive of storage data Prepare to remove NVMe SSD device Remote iDRAC hard reset iDRAC access via Host OS In-band support for iDRAC SNMP alerts Enable WSMAN remotely Auto-updation of iDRAC Service Module FullPowerCycle Support Assist on the Box NOTE: FullPowerCycle and
NOTE: The minimum iDRAC firmware version required to view information using Redfish client is 3.00.00.00. NOTE: If the network configuration on the Host OS is configures using netplan, then iSM will be unable to monitor the network interfaces' change in states. DHCP configuration of an interface for instance. Hence you may not be able to view the change of the Host OS network interface details in the iDRAC interfaces.
Remote iDRAC hard reset iDRAC may become unresponsive due to various reasons. iSM can fully reset an unresponsive iDRAC8 or iDRAC9 controller by temporarily removing power to the iDRAC controller without affecting operating system production. To reset iDRAC, use the following Windows PowerShell or Linux shell command: ./Invoke-iDRACHardReset NOTE: This feature only works with iDRAC8 on the 13th generation PowerEdge servers or later and if logged into the operating system as an administrator.
Using iDRAC Service Module, you can receive SNMP alerts from the host OS which is similar to the alerts that are generated by iDRAC. NOTE: By default this feature is disabled. Though the In-band SNMP alerting mechanism can coexist along with iDRAC SNMP alerting mechanism, the recorded logs may have redundant SNMP alerts from both the sources. It is recommended to either use the in-band or out-of-band option, instead of using both.
• • To download the iDRAC Service Module update packages to the user specified directory, type ––get—update/-g. To install specific features, the same as CLI arguments used with msiexec.exe, type dcism-sync.exe —p “feature”. For example, to install iDRAC access via Host OS iDRAC feature on Windows, type dcism-sync.exe -p "ADDLOCAL=IBIA". FullPowerCycle FullPowerCycle is a calling interface function that provides a way to reset the server auxiliary power.
SupportAssist on the Box SupportAssist saves time and streamlines the technical support cases. A collection based on an event creates an open service request with SupportAssist. Scheduled collections helps to monitor and maintain your environment. These collections include the hardware data, RAID controller logs, OS, and Application Data. The features supported are : • SupportAssist Registration — iSM supports the SupportAssist Registration. This is a one time activity.
NOTE: You can add the secondary contact information, by clicking the Add Secondary Contact Information option. NOTE: To continue with the registration, you must fill all the mandatory information required. 4 After filling the contact and shipping information, click Next. 5 Read the software license agreement, select I accept the terms of the license agreement, and then click Register. NOTE: It might take few minutes to complete the registration process.
NOTE: This feature is available by default when you install iDRAC Service Module 2.0 or later versions on systems running supported Microsoft or Linux operating systems. You cannot disable the feature. NOTE: The OS log collection feature of Automatic SupportAssist Collection is not supported on CentOS. NOTE: The OS and Application Data collection on ESXi is supported only by 14th and later generations of PowerEdge servers. Anonymous Collection of Report Starting from iDRAC Service Module version 3.
Automatic Collection By default, the automatic collection feature is enabled. To disable this feature, use the drop-down menu: • Enable • Disable You can also specify the time for scheduled collection by selecting any of the following options from the Schedule automatic collections drop-down menu: • Weekly • Monthly • Quarterly • Never You can also set the automatic collection as recurring.
NOTE: When SNMP Get feature is enabled, it creates an iDRAC user “iSMSnmpUser” for SNMPv3 support internally. If the user already exists, iSM logs an error message saying "Unable to create the "iSMSnmpUser" on iDRAC because the username already exists. Then SnmpGet via Host OS feature is disabled." and the feature is disabled. In such cases, the you must remove the “iSMSnmpUser” in iDRAC and disable and enable the Enable SNMP Get via Host OS feature on iDRAC GUI once again.
6 Frequently asked questions This section lists some frequently asked questions about the iDRAC Service Module. Do I need to uninstall OpenManage Server Administrator before installing or running the iDRAC Service Module? No. Before you install or run the iDRAC Service Module, ensure that you have stopped the features of OpenManage Server Administrator that the iDRAC Service Module provide. NOTE: Uninstalling the OpenManage Server Administrator is not required.
Whenever I try to install the iDRAC Service Module, it shows an error message This is not a supported server. Consult the User Guide for additional information about the supported servers. What should I do now? Before installing the iDRAC Service Module, ensure that the server or the system on which the iDRAC Service Module is to be installed is a Dell’s 12th generation PowerEdge server or later. Also make sure that you have a 64-bit system.
I used the remote iDRAC hard reset feature to reset the iDRAC. However, the IPMI is unresponsive and I am not able to troubleshoot. If you try to use the remote iDRAC hard reset feature on VMware ESXi 5.5 U3 or ESXi 6.0 U1, the IPMI drivers becomes unresponsive, because of this the iDRAC Service Module communication is stopped. You may have to reboot the server and load the IPMI driver again to resolve the issue.
What are the Linux-dependent packages or executables I should install while completing the Linux installation? To see the list of Linux-dependent packages, see Linux dependencies. I created a custom folder in Windows Event Viewer, but the LC logs are not replicated in my custom folder. What do I have to do now to replicate the LC logs? Ensure to close the Windows Event Viewer after creating the custom folder. Open the Windows Event Viewer again to view the replicated LC logs.
I am not able to access the iDRAC page through the host OS after performing an iDRAC factory reset operation, such as racadm racresetcfg. How do I troubleshoot the issue? Ensure that the OS to iDRAC passthru channel is enabled. By default, it is disabled in factory mode. To enable the OS to IDRAC passthru channel on iDRAC, use the following command, racadm set idrac.os-bmc.adminstate 1. I am seeing the past Life Cycle Logs (LCL) alerts targeted for SNMP traps replicated in Operating System logs.
I am able to enable or disable the WMIInfo feature of iSM on Linux and VMware ESXi Operating Systems using racadm and WSMAN commands. Does this impact my iSM configuration on the Host OS? The WMIInfo feature of iSM is applicable only for Microsoft Windows Operating Systems. However, enabling or disabling this feature from any of the iDRAC interfaces on any Operating System other than Microsoft Windows does not impact the iSM configuration on the Host OS.
7 Linux and Ubuntu installer packages The installer packages for the supported Linux and Ubuntu OS are as follows: Table 12. Linux installer packages Supported Linux Operating System Installer Packages Red Hat Enterprise Linux 6 SYSMGMT\iSM\linux \RHEL6\x86_64\dcism-3.3.0-1290.el6.x86_64.rpm Red Hat Enterprise Linux 7 SYSMGMT\iSM\linux \RHEL7\x86_64\dcism-3.3.0-1290.el7.x86_64.rpm SUSE Linux Enterprise Server 12 SYSMGMT\iSM\linux \SLES12\x86_64\dcism-3.3.0-1290.sles12.x86_64.
