Users Guide
Whenever I try to install the iDRAC Service Module, an error message This operating system is not
supported is displayed..................................................................................................................................................... 45
I used the remote iDRAC hard reset feature to reset the iDRAC. However, the IPMI is unresponsive and I
am not able to troubleshoot........................................................................................................................................... 46
Where do I nd the Replicated LifeCycle log on my Operating System?................................................................. 46
What is the default SNMP protocol congured in iDRAC Service Module to send alerts in Linux operating
systems?........................................................................................................................................................................... 46
SMUX is not supported on my system. Which protocol should I congure to send alerts?.................................. 46
How do I congure iDRAC Service Module to use the Agent-x protocol to send alerts by default?....................46
What are the Linux-dependent packages or executables I should install while completing the Linux
installation?....................................................................................................................................................................... 47
I created a custom folder in Windows Event Viewer, but the LC logs are not replicated in my custom
folder. What do I have to do now to replicate the LC logs?........................................................................................47
I chose custom install option from the Graphical User Interface during iDRAC Service Module installation
and disabled a feature, but I am not able to enable the feature using any of the other interfaces. How do I
enable the feature again?................................................................................................................................................47
I am not able to access the iDRAC page through the host OS as an Active Directory user over LDAP. I am
trying to access the iDRAC page through the host OS, but I get an error saying that the site cannot be
reached. How do I troubleshoot the issue?
.................................................................................................................. 47
I am not able to access the iDRAC page through the host OS after performing an iDRAC factory reset
operation, such as racadm racresetcfg. How do I troubleshoot the issue?..............................................................48
I am seeing the past Life Cycle Logs (LCL) alerts targeted for SNMP traps replicated in Operating System
logs. Can I troubleshoot the issue?................................................................................................................................48
I am seeing 169.254.0.2 as the source IP address in the iDRAC SNMP trap received via iSM. How do I
troubleshoot the issue?...................................................................................................................................................48
I have congured OS to iDRAC pass-through to LOM and when I try to run dcism-sync, the update
operation fails. What can be done?............................................................................................................................... 48
When Hyper-V is enabled in the Host OS, iSM is unable to communicate with iDRAC. What should I do?........48
7 Linux and Ubuntu installer packages............................................................................................................ 49
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