Users Guide

Set Archive Directory

You can store the copies of collections performed by SupportAssist into a directory. You must click the Set Archive Directory button to set

the location.

Identication Information

You can include the identication information in the data sent by clicking the drop-down menu and selecting any of the following options:

• No

• Yes

Email Notications

You can select the preference to receive email notications when a new support case is opened or a new SupportAssist collection is

uploaded. From the Receive Email Notications drop-down menu, select any of the following:

• Yes

• No

You can also select the language preference. The available languages are:

• English

• German

• French

• Japanese

• Spanish

• Simplied Chinese

Automatic Collection

By default, the automatic collection feature is enabled. To disable this feature, use the drop-down menu:

• Enable

• Disable

You can also specify the time for scheduled collection by selecting any of the following options from the Schedule automatic collections

drop-down menu:

• Weekly

• Monthly

• Quarterly

• Never

You can also set the automatic collection as recurring.

To view the ProSupport Plus Recommendations report, select Yes from the Send ProSupport Plus Recommendations Report drop-down

menu.

After setting the preferences, click Apply to save the changes.

iDRAC Service Module monitoring features