Users Guide

By using iDRAC Service Module, you reduce the number of manual steps to collect the Technical Support Report as the collection process
is automated.
You can perform the SupportAssist collection function by clicking the Start a Collection button in the SupportAssist home page.
You can start a collection in any of the following methods:
• Manual
• Event-Based
• Schedule-Based
Data to Collect
SupportAssist automatically creates and send a collection to technical support when there is an event-based trigger and or on a scheduled
cadence. You can collect the following type of information:
• System Information
• Storage Logs
• OS and Application Data
• Debug Logs
Collection Preferences
User can select or set the collection preferences using this feature. You can select any of the following types of collection preferences to
save the collection reports:
• Send Now— You will get a notication that ‘the job has been successfully added to the job queue’ after you click the Collect option.
• Save Locally
• Save to Network— If you select this option, you must provide the Network Settings details such as Protocol, IP Address, Share
Name, Domain Name, User Name, and Password.
You can select any of the collection preferences and click Collect to receive the data.
NOTE
: This feature is available by default when you install iDRAC Service Module 2.0 or later versions on systems running
supported Microsoft or Linux operating systems. You cannot disable the feature.
NOTE: The OS log collection feature of Automatic SupportAssist Collection is not supported on CentOS.
NOTE: The OS and Application Data collection on ESXi is supported only by 14
th
and later generations of PowerEdge servers.
Anonymous Collection of Report
Starting from iDRAC Service Module version 3.1, you can perform SupportAssist Collection/Upload without completing the registration
process. Until iSM 3.0.2, the registration was a prerequisite to perform SupportAssist Collection.
The supported iDRAC rmware for the anonymous collection is iDRAC 3.15.15.15 in the 14
th
generation of PowerEdge servers and
2.60.60.60 in the 12
th
and 13
th
generations of PowerEdge servers.
SupportAssist Collection Settings
You can navigate in the SupportAssist dashboard and click the Settings drop-down menu, to open the SupportAssist Collection Settings.
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iDRAC Service Module monitoring features