Dell EMC iDRAC Service Module 3.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Introduction....................................................................................................................................................6 What’s New........................................................................................................................................................................ 6 Supported features — operating systems matrix..........................................................................................................
Importing DELL GPG keys to Citrix XenServer......................................................................................................28 Installing iDRAC Service Module using Citrix XenCenter management GUI dashboard................................... 29 Installing the iDRAC Service Module using SSH or Local Command Shell.........................................................29 Installing iDRAC Service Module when the System Configuration Lock Down Mode is enabled..........................
Whenever I try to install the iDRAC Service Module, an error message This operating system is not supported is displayed..................................................................................................................................................... 45 I used the remote iDRAC hard reset feature to reset the iDRAC. However, the IPMI is unresponsive and I am not able to troubleshoot.............................................................................................................
1 Introduction This guide provides information and step-by-step instructions on how to install iDRAC Service Module on the supported operating systems. The Integrated Dell Remote Access Controller(iDRAC) Service Module is a lightweight optional software application that can be installed on Dell’s 12th generation of PowerEdge servers or later. The iDRAC Service Module complements iDRAC interfaces – Graphical User Interface (GUI), RACADM CLI and Web Service Management (WSMAN) with additional monitoring data.
Features Operating Systems (including HyperV systems) Sharing OS Information 12G, 13G, 14G Yes Yes Yes Yes LC Log Replication 12G, 13G, 14G Yes Yes Yes Yes Automatic System Recovery/ Watchdog 12G, 13G, 14G Yes Yes Yes Yes Windows Management Instrumentation Providers 12G, 13G, 14G Yes No No No Prepare to Remove NVMe device through iDRAC 12G, 13G, 14G Yes Yes Yes Yes SupportAssist Collection 12G, 13G, 14G Yes Yes Yes Yes OS and Application Data 12G, 13G, 14G Yes Yes Y
Co-existence of OpenManage Server Administrator and iDRAC Service Module In a system, both OpenManage Server Administrator (OMSA) and the iDRAC Service Module can co-exist. If you enable the monitoring features during the iDRAC Service Module installation, after the installation is complete, if the iDRAC Service Module detects the presence of OMSA, iDRAC Service Module disables the set of monitoring features that overlap. The iDRAC Service Module keeps polling OMSA and its features.
Software license agreement The software license for the supported versions of the operating system of the iDRAC Service Module is on the installer. Read the license_agreement.txt file. By installing or copying any of the files on the media, you are agreeing to the terms in license_agreement.txt file. Other documents you may need In addition to this guide, you can access the following guides available at dell.com/support/home.
2 Preinstallation setup Ensure that you assess the following before installing the iDRAC Service Module: • Dell’s 12th generation of PowerEdge or later servers. For the list of supported platforms, see Supported platforms. • Minimum firmware version — For iDRAC8 – 2.60.60.60 and iDRAC9 – 3.21.21.21. • Administrator privileges. • Read the installation instructions for the operating system. • Read the applicable release notes files and the Systems Software Support Matrix.
NOTE: iDRAC Service Module can be installed on any of the listed CentOS versions. Dell provides only limited support for CentOS. For more information or support about CentOS, contact the CentOS community. Supported platforms iDRAC Service Module 3.2 supports Dell’s 12th to 14th generation of PowerEdge servers. Supported platforms on Windows Operating Systems The table lists the platforms supported by iDRAC Service Module 3.2 on Windows Operating Systems. Table 2.
Dell Systems Windows Server 2016 Microsoft Windows Server 2012 R2 FC 830 Yes Yes M630 Yes Yes M630 Yes Yes M830 Yes Yes R230 Yes Yes R330 Yes Yes R430 Yes Yes R530 Yes Yes R630 Yes Yes R730 Yes Yes R730 XD Yes Yes R830 Yes Yes R930 Yes Yes T130 Yes Yes T330 Yes Yes T430 Yes Yes T630 Yes Yes FM120 Yes Yes M420 Yes Yes M520 Yes Yes M620 Yes Yes M820 Yes Yes R220 Yes Yes R320 Yes Yes R420 Yes Yes R520 Yes Yes R620 Yes Yes R720
Supported platforms on Linux Operating Systems The table lists the platforms supported by iDRAC Service Module 3.2 on Linux operating systems. Table 3. Supported platforms on Linux operating systems Dell Systems SLES 11 SP4 SLES 12 SP3 RHEL 7.4 RHEL 7.5 RHEL 6.
Dell Systems SLES 11 SP4 SLES 12 SP3 RHEL 7.4 RHEL 7.5 RHEL 6.
Supported platforms on Virtualization Operating Systems The table lists the platforms supported by iDRAC Service Module 3.2 on Virtualization Operating Systems. Table 4. Supported platforms on Virtualization Operating Systems Dell Systems VMware vSphere 6.5 U1 vSphere 6.
Dell Systems VMware vSphere 6.5 U1 vSphere 6.
Supported Operating Systems on Precision Rack System The table lists the operating systems on Precision Rack System Table 5. Supported Operating Systems on Precision Rack System Dell Systems Microsoft Windows 10 RHEL 7.5 R7920 Yes Yes System requirements • One of the supported operating systems. For more information on supported operating systems, see Supported operating systems. • Minimum 2GB RAM. • Minimum 512MB of hard drive space. • Administrator rights. • TCP/IPv4 connection.
3 Installing the iDRAC Service Module The iDRAC Service Module can be installed in any of the following operating systems.
NOTE: On the iDRAC Service Module Setup page, the Install Service Module button is disabled after the installation is complete. The service module status is displayed as, running. Initial installation of iSM through iDRAC Express 1 From the iDRAC Service Module setup page, click Install Service Module. The Service Module Installer is exposed to the Host OS and a job has been created in iDRAC. 2 For Microsoft Windows OS, RDP to the server or go to the physical server console.
• Custom – Customize the installation by choosing the program features you want to install along with the location (Recommended for advanced users).
• To generate the install logs, type msiexec /i iDRACSvcMod.msi /L*V • To replicate the LC logs in an existing group or a custom folder, type msiexec /i iDRACSvcMod.msi CP_LCLOG_VIEW=“” • To install iDRAC access via Host OS iDRAC feature using silent installation, type msiexec /i /iDRACSvcMod.msi ADDLOCAL=IBIA /qn • To install WSMAN, type msiexec.exe /i iDRACSvcMod.
7 Click Install to continue the process. You can also click Back to change the preferences. The iDRAC Service Module is successfully modified. 8 Click Finish. Repairing the iDRAC Service Module on Microsoft Windows operating systems If you want to repair the iDRAC Service Module component that is faulty or non-functional: 1 Browse to SYSMGMT > iSM > Windows, and then run iDRACSvcMod.msi. 2 Click Next. 3 Select Repair and click Next. The iDRAC Service Module ˗ InstallShield Wizard.
Installing iDRAC Service Module on supported Linux operating system The complete iDRAC Service Module is packaged in a single Red Hat Package Manager (rpm). The package, accompanied by a shell script can install, uninstall, or enable/disable the features available. As the Installer on Linux is a single rpm install, there is no granular install support. You can enable/disable the features through the scripted installs only.
Executable Commands Package Name SUSE Linux Enterprise Server • install_initd aaa_base RedHat Enterprise Linux • redhat-lsb-core SUSE Linux Enterprise Server • Systemctl insserv systemd Installing The iDRAC Service Module on Linux operating system 1 The available features that can be installed are displayed on the screen. The available options are: • [1] Watchdog Instrumentation Service. • [2] Lifecycle Log Information. • [3] Operating System Information.
Silent installation You can install the iDRAC Service Module silently in the background without a user console. This can be achieved by using setup.sh with parameters. The parameters that can be passed to use setup.sh are: Table 8.
Installing the iDRAC Service Module on VMware ESXi VMware ESXi is factory-installed on some systems. For a list of these systems, see the latest Systems Software Support Matrix at dell.com/support/home. The iDRAC Service module is available as a .zip file for installing on systems running VMware ESXi operating system. The .zip file follows the naming convention ISM-Dell-Web-3.2-.VIB-i-Live.zip, where is the supported ESXi version.
For VMware ESXi 6.5: esxcli --server software vib install d /var/log/vmware/. 5 Enter the root username and password of the ESXi host when prompted. After completing the above steps: 1 Install iDRAC Service Module separately on a management station. 2 After installing the iDRAC Service Module, enable the services. Using the VMware Update Manager To install the iDRAC Service Module using VMware Update Manager (VUM): 1 Install VMware vSphere 6.
6 Create a folder ISM-Dell-Web-3.2.0-.VIB-I on ESXi 6.5 U1, ESXi 6.7 host under /vmfs/volumes/ directory. 7 Copy the ESXi zip file on ESXi 5.0 U1 host to /vmfs/volumes/ISM-Dell-Web-3.2.0-.VIB-I directory. 8 Unzip the zip file in the above specified directory. 9 Run the following command in Power CLI. For ESXi 6.7 Install-VMHostPatch -VMHost - HostPath /vmfs/volumes/ name>/ISM-Dell-Web-3.2.0-.
$ mv 0x1285491434D8786F.asc RPM-GPG-KEY-DELL 3 Import the Dell GPG Key: $ /opt/xensource/debug/import-update-key RPM-GPG-KEY-DELL Installing iDRAC Service Module using Citrix XenCenter management GUI dashboard Launch compatible Citrix XenCenter and connect to your Citrix XenServer 7.1. 1 Under the Tools menu select Install Update. 2 Click Next to proceed to the Select Update screen. 3 Choose Select Update or supplemental pack from the disk and browse to the iSM supplemental pack ISO file.
Support for iDRAC URI to get iSM installer Starting from 14th generation of servers, you can download the iSM web packs by using the following URL: https:// / software/ism/package.xml. To download the packages, iSM LC DUP should be uploaded and available in iDRAC. This can also be loaded in iDRAC by enabling the iDRAC LC auto-update. To download the packages, use the filename present in the xml to append to the URL. Example: PAGE 314 Configuring the iDRAC Service Module You can configure the iDRAC Service Module using the: • iDRAC web interface • RACADM CLI command • WSMAN command Topics: • Configuring The iDRAC Service Module From iDRAC Web Interface • Configuring the iDRAC Service Module from RACADM • Configuring the iDRAC Service Module from WSMAN Configuring The iDRAC Service Module From iDRAC Web Interface To use the iDRAC Service Module from the iDRAC Web interface, go to Overview > Server > Service Module.
Configuring the iDRAC Service Module from RACADM The iDRAC Service Module can be accessed and configured through RACADM CLI commands. To know the status of the features provided by the iDRAC Service Module, use racadm get idrac.servicemodule command.
Configuring the iDRAC Service Module from WSMAN The iDRAC Service Module can be accessed and configured through WSMAN using the command To configure the iDRAC Service Module use winrm i ApplyAttributes http://schemas.dmtf.
5 iDRAC Service Module monitoring features The services provided are: • OS information • Lifecycle Controller Log replication into operating system • Automatic system recovery • Windows Management Instrumentation providers inclusive of storage data • Prepare to remove NVMe SSD device • Remote iDRAC hard reset • iDRAC access via Host OS • In-band support for iDRAC SNMP alerts • Enable WSMAN remotely • Auto-updation of iDRAC Service Module • FullPowerCycle • Support Assist on the Box NO
NOTE: The minimum iDRAC firmware version required to view information using Redfish client is 3.00.00.00. Lifecycle Controller log replication into operating system Replicates the Lifecycle Controller (LC) logs to the OS logs. All events that have the OS Log option as the target (in the Alerts page or in the equivalent RACADM or WSMAN interfaces) are replicated in the OS log using the iDRAC Service Module.
Using the Remote iDRAC hard reset feature, whenever iDRAC becomes unresponsive, you can perform a remote iDRAC reset operation without the need to shut down the server. To reset the iDRAC remotely, ensure that you have administrative privileges on the host OS. By default, the remote iDRAC hard reset feature is enabled. iDRAC access via Host OS Using Dell’s PowerEdge Servers, you can manage the hardware or the firmware of a device through iDRAC by configuring an iDRAC dedicated network.
Table 9.
similar to removing and replacing AC. The flag can be cleared using the Cancel function any time the system is in the S0 state prior to the system entering the S5 state. You can avail different options of FullPowerCycle on your system. Use the following commands to request, get status, and cancel the Full Power Cycle on your system: For Windows Operating systems, shortcut menus are available for the FullPowerCycle Activate (request), FullPowerCycle Cancel and FullPowerCycle get status operations.
In the Service Request Summary session, you can view the details of the following requests: • • • Open Closed Submitted Support Assist Overview You can view the Service Contract details such as Contract Type and Expiration Date and the Automatic Collection settings details in this session. On the Service Requests tab, you can also view the list of requests created and the status, description, source, service request ID, date opened, the date closed, and so on.
By using iDRAC Service Module, you reduce the number of manual steps to collect the Technical Support Report as the collection process is automated. You can perform the SupportAssist collection function by clicking the Start a Collection button in the SupportAssist home page.
Set Archive Directory You can store the copies of collections performed by SupportAssist into a directory. You must click the Set Archive Directory button to set the location.
Enabling the In-band SNMP Get feature—Linux Net-snmp package should be installed and configured to accept SNMP requests from remote systems. For installing the in-band SNMP get feature through setup.sh installer complete the following tasks: 1 Start the iSM installation using the setup.sh script by executing ./setup.sh 2 Review the license agreement and accept to proceed with the installation. 3 On the next page, the list of features are shown.
iDRAC GUI Launcher Using iDRAC Service Module 3.1 or later, you can launch iDRAC GUI from your local system. Double click the iDRAC GUI Launcher icon. The iDRAC GUI login page opens in the default browser. Use the iDRAC credentials to login to the iDRAC home page. This is supported only on the Microsoft Windows operating systems. The short cut is available on the start menu after the successful installation of iSM 3.1 or later.
6 Frequently asked questions This section lists some frequently asked questions about the iDRAC Service Module. Do I need to uninstall OpenManage Server Administrator before installing or running the iDRAC Service Module? No. Before you install or run the iDRAC Service Module, ensure that you have stopped the features of OpenManage Server Administrator that the iDRAC Service Module provide. NOTE: Uninstalling the OpenManage Server Administrator is not required.
Whenever I try to install the iDRAC Service Module, it shows an error message This is not a supported server. Consult the User Guide for additional information about the supported servers. What should I do now? Before installing the iDRAC Service Module, ensure that the server or the system on which the iDRAC Service Module is to be installed is a Dell’s 12th generation PowerEdge server or later. Also make sure that you have a 64-bit system.
I used the remote iDRAC hard reset feature to reset the iDRAC. However, the IPMI is unresponsive and I am not able to troubleshoot. If you try to use the remote iDRAC hard reset feature on VMware ESXi 5.5 U3 or ESXi 6.0 U1, the IPMI drivers becomes unresponsive, because of this the iDRAC Service Module communication is stopped. You may have to reboot the server and load the IPMI driver again to resolve the issue.
What are the Linux-dependent packages or executables I should install while completing the Linux installation? To see the list of Linux-dependent packages, see Linux dependencies. I created a custom folder in Windows Event Viewer, but the LC logs are not replicated in my custom folder. What do I have to do now to replicate the LC logs? Ensure to close the Windows Event Viewer after creating the custom folder. Open the Windows Event Viewer again to view the replicated LC logs.
I am not able to access the iDRAC page through the host OS after performing an iDRAC factory reset operation, such as racadm racresetcfg. How do I troubleshoot the issue? Ensure that the OS to iDRAC passthru channel is enabled. By default, it is disabled in factory mode. To enable the OS to IDRAC passthru channel on iDRAC, use the following command, racadm set idrac.os-bmc.adminstate 1. I am seeing the past Life Cycle Logs (LCL) alerts targeted for SNMP traps replicated in Operating System logs.
7 Linux and Ubuntu installer packages The installer packages for the supported Linux and Ubuntu OS are as follows: Table 12. Linux installer packages Supported Linux Operating System Installer Packages Red Hat Enterprise Linux 6 SYSMGMT\iSM\linux\RHEL6\x86_64\dcism-3.2.0.el6.x86_64.rpm Red Hat Enterprise Linux 7 SYSMGMT\iSM\linux\RHEL7\x86_64\dcism-3.2.0.el7.x86_64.rpm SUSE Linux Enterprise Server 11 SYSMGMT\iSM\linux\SLES12\x86_64\dcism-3.2.0.sles11.x86_64.
