Users Guide

Identication Information

You can include the identication information in the data sent by clicking the drop-down menu and selecting any of the following options:

• No

• Yes

Email Notications

You can select the preference to receive email notications when a new support case is opened or a new SupportAssist collection is

uploaded. From the Receive Email Notications drop-down menu, select any of the following:

• Yes

• No

You can also select the language preference. The available languages are:

• English

• German

• French

• Japanese

• Spanish

• Simplied Chinese

Automatic Collection

By default, the automatic collection feature is enabled. To disable this feature, use the drop-down menu:

• Enable

• Disable

You can also specify the time for scheduled collection by selecting any of the following options from the Schedule automatic collections

drop-down menu:

• Weekly

• Monthly

• Quarterly

• Never

You can also set the automatic collection as recurring.

To view the ProSupport Plus Recommendations report, select Yes from the Send ProSupport Plus Recommendations Report drop-down

menu.

After setting the preferences, click Apply to save the changes.

Enabling the In-band SNMP Get feature—Linux

Net-snmp package should be installed and congured to accept SNMP requests from remote systems.

For installing the in-band SNMP get feature through setup.sh installer complete the following tasks:

1 Start the iSM installation using the setup.sh script by executing ./setup.sh

2 Review the license agreement and accept to proceed with the installation.

iDRAC Service Module monitoring features