Users Guide

By using iDRAC Service Module, you reduce the number of manual steps to collect the Technical Support Report as the collection process

is automated.

You can perform the SupportAssist collection function by clicking the Start a Collection button in the SupportAssist home page.

You can start a collection in any of the following methods:

• Manual

• Event-Based

• Schedule-Based

Data to Collect

SupportAssist automatically creates and send a collection to technical support when there is an event-based trigger and or on a scheduled

cadence. You can collect the following type of information:

• System Information

• Storage Logs

• OS and Application Data

• Debug Logs

Collection Preferences

User can select or set the collection preferences using this feature. You can select any of the following types of collection preferences to

save the collection reports:

• Send Now— You will get a notication that ‘the job has been successfully added to the job queue’ after you click the Collect option.

• Save Locally

• Save to Network— If you select this option, you must provide the Network Settings details such as Protocol, IP Address, Share

Name, Domain Name, User Name, and Password.

You can select any of the collection preferences and click Collect to receive the data.

NOTE

: This feature is available by default when you install iDRAC Service Module 2.0 or later versions on systems running

supported Microsoft or Linux operating systems. You cannot disable the feature.

NOTE: The OS log collection feature of Automatic SupportAssist Collection is not supported on CentOS.

Anonymous Collection of Report

Starting from iDRAC Service Module version 3.1, you can perform SupportAssist Collection/Upload without completing the registration

process. Until iSM 3.0.2, the registration was a prerequisite to perform SupportAssist Collection.

The supported iDRAC rmware for the anonymous collection is iDRAC 3.15.15.

SupportAssist Collection Settings

You can navigate in the SupportAssist dashboard and click the Settings drop-down menu, to open the SupportAssist Collection Settings.

Set Archive Directory

You can store the copies of collections performed by SupportAssist into a directory. You must click the Set Archive Directory button to set

the location.

iDRAC Service Module monitoring features