Dell EMC iDRAC Service Module 3.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Introduction....................................................................................................................................................6 What’s New........................................................................................................................................................................ 6 Supported features — operating systems matrix..........................................................................................................
Installing iDRAC Service Module using Citrix XenCenter management GUI dashboard................................... 29 Installing the iDRAC Service Module using SSH or Local Command Shell.........................................................29 Installing iDRAC Service Module when the System Configuration Lock Down Mode is enabled..........................29 Support for iDRAC URI to get iSM installer............................................................................................................
I used the remote iDRAC hard reset feature to reset the iDRAC. However, the IPMI drives is unresponsive and I am not able to troubleshoot.................................................................................................................................. 45 Where do I find the Replicated LifeCycle log on my Operating System?.................................................................
1 Introduction This guide provides information and step-by-step instructions on how to install iDRAC Service Module on the supported operating systems. The Integrated Dell Remote Access Controller(iDRAC) Service Module is a lightweight optional software application that can be installed on Dell’s 12th generation of PowerEdge servers or later. The iDRAC Service Module complements iDRAC interfaces – Graphical User Interface (GUI), RACADM CLI and Web Service Management (WSMAN) with additional monitoring data.
Features Operating Systems (including HyperV systems) Sharing OS Information 12G, 13G, 14G Yes Yes Yes Yes LC Log Replication 12G, 13G, 14G Yes Yes Yes Yes Automatic System Recovery/ Watchdog 12G, 13G, 14G Yes Yes Yes Yes Windows Management Instrumentation Providers 12G, 13G, 14G Yes No No No Prepare to Remove NVMe device through iDRAC 12G, 13G, 14G Yes Yes Yes Yes SupportAssist Collection 12G, 13G, 14G Yes Yes Yes Yes OS and Application Data 12G, 13G, 14G Yes Yes Y
Co-existence of OpenManage Server Administrator and iDRAC Service Module In a system, both OpenManage Server Administrator (OMSA) and the iDRAC Service Module can co-exist. If you enable the monitoring features during the iDRAC Service Module installation, after the installation is complete, if the iDRAC Service Module detects the presence of OMSA, iDRAC Service Module disables the set of monitoring features that overlap. The iDRAC Service Module keeps polling OMSA and its features.
Software license agreement The software license for the supported versions of the operating system of the iDRAC Service Module is on the installer. Read the license_agreement.txt file. By installing or copying any of the files on the media, you are agreeing to the terms in license_agreement.txt file. Other documents you may need In addition to this guide, you can access the following guides available at dell.com/support/home.
2 Preinstallation setup Ensure that you assess the following before installing the iDRAC Service Module: • Dell’s 12th generation of PowerEdge or later servers. For the list of supported platforms, see Supported platforms. • Minimum firmware version - For iDRAC9 - 3.00.00.00 or later. • Administrator privileges. • Read the installation instructions for the operating system. • Read the applicable release notes files and the Systems Software Support Matrix.
• Microsoft Windows Server 2016 • Red Hat Enterprise Linux 6.9 • Red Hat Enterprise Linux 7.4 • SUSE Linux Enterprise Server 12 SP3 • SUSE Linux Enterprise Server 11 SP4 • VMware vSphere (ESXi) 6.0 U3 • VMware vSphere (ESXi) 6.5 U1 • CentOS 6.9 • CentOS 7.4 • Citrix Xen 7.1 Server • Ubuntu 16.04.3 * — iDRAC Service Module can be installed on any of the listed CentOS versions. Dell provides only limited support for CentOS.
Dell Systems Windows Server 2012 Windows Server 2016 Microsoft Windows Server 2012 R2 R740 XD No Yes Yes R940 No Yes Yes T440 No Yes Yes C4140 Yes Yes No C4130 Yes Yes Yes C6320 Yes Yes Yes FC 430 Yes Yes Yes FC 630 Yes Yes Yes FC 630 Yes Yes Yes FC 830 Yes Yes Yes M630 Yes Yes Yes M630 Yes Yes Yes M830 Yes Yes Yes R230 Yes Yes Yes R330 Yes Yes Yes R430 Yes Yes Yes R530 Yes Yes Yes R630 Yes Yes Yes R730 Yes Yes Yes R730 XD Yes
Dell Systems Windows Server 2012 Windows Server 2016 Microsoft Windows Server 2012 R2 R520 Yes Yes Yes R620 Yes Yes Yes R720 Yes Yes Yes R720 XD Yes Yes Yes R820 Yes Yes Yes R920 Yes Yes Yes T320 Yes Yes Yes T420 Yes Yes Yes T620 Yes Yes Yes Supported platforms on Linux Operating Systems The table lists the platforms supported by iDRAC Service Module 3.1 on Linux operating systems. Table 3.
Dell Systems T440 SLES 11 SP4 No SLES 12 SP3 RHEL 7.4 RHEL 6.
Dell Systems SLES 11 SP4 SLES 12 SP3 RHEL 7.4 RHEL 6.9 R920 Yes No Yes Yes T320 Yes No Yes Yes T420 Yes No Yes Yes T620 Yes No Yes Yes Supported platforms on Virtualization Operating Systems The table lists the platforms supported by iDRAC Service Module 3.1 on Virtualization Operating Systems. Table 4. Supported platforms on Virtualization Operating Systems Dell Systems VMware vSphere 6.5 U1 vSphere 6.
Dell Systems VMware vSphere 6.5 U1 vSphere 6.
Supported Operating Systems on Precision Rack System The table lists the operating systems supported on Precision Rack System Table 5. Supported Operating Systems on Precision Rack System Dell Systems Microsoft Windows 10 RHEL 7.4 R7920 Yes Yes System requirements • One of the supported operating systems. For more information on supported operating systems, see Supported operating systems. • Minimum 2GB RAM. • Minimum 512MB of hard drive space. • Administrator rights. • TCP/IPv4 connection.
3 Installing the iDRAC Service Module The iDRAC Service Module can be installed in any of the following operating systems.
NOTE: On the iDRAC Service Module Setup page, the Install Service Module button is disabled after the installation is complete. The service module status is displayed as, running. Initial installation of iSM through iDRAC Express 1 From the iDRAC Service Module setup page, click Install Service Module. The Service Module Installer is exposed to the Host OS and a job has been created in iDRAC. 2 For Microsoft Windows OS, RDP to the server or go to the physical server console.
– Operating System Information – Automatic System Recovery – Lifecycle Log Replication – Windows Management Instrumentation (WMI) Providers – Windows Remote Management – iDRAC access via Host OS – iDRAC Hard Reset NOTE: The following steps are applicable, only if you select the Custom option in the Setup Type window. NOTE: By default, the In-Band SNMP Traps feature is not enabled. 5 a Choose the program features you want to install and click Next.
• To generate the install logs, type msiexec /i iDRACSvcMod.msi /L*V • To replicate the LC logs in an existing group or a custom folder, type msiexec /i iDRACSvcMod.msi CP_LCLOG_VIEW=“” • To install iDRAC access via Host OS iDRAC feature using silent installation, type msiexec /i /iDRACSvcMod.msi ADDLOCAL=IBIA /qn • To install WSMAN, type msiexec.exe /i iDRACSvcMod.
7 Click Install to continue the process. You can also click Back to change the preferences. The iDRAC Service Module is successfully modified. 8 Click Finish. Repairing the iDRAC Service Module on Microsoft Windows operating systems If you want to repair the iDRAC Service Module component that is faulty or non-functional: 1 Browse to SYSMGMT > iSM > Windows, and then run iDRACSvcMod.msi. 2 Click Next. 3 Select Repair and click Next. The iDRAC Service Module ˗ InstallShield Wizard.
Installing iDRAC Service Module on supported Linux operating system The complete iDRAC Service Module is packaged in a single Red Hat Package Manager (rpm). The package, accompanied by a shell script can install, uninstall, or enable/disable the features available. As the Installer on Linux is a single rpm install, there is no granular install support. You can enable/disable the features through the scripted installs only.
SUSE Linux Enterprise Server • install_initd aaa_base RedHat Enterprise Linux • redhat-lsb-core SUSE Linux Enterprise Server • insserv /etc/init.d/ipmi OpenIPMI Systemctl systemd Installing The iDRAC Service Module on Linux operating system 1 The available features that can be installed are displayed on the screen. The available options are: • [1] Watchdog Instrumentation Service. • [2] Lifecycle Log Replication. • [3] Operating System Information.
Silent installation You can install the iDRAC Service Module silently in the background without a user console. This can be achieved by using setup.sh with parameters. The parameters that can be passed to use setup.sh are: Table 8.
Installing the iDRAC Service Module on VMware ESXi VMware ESXi is factory-installed on some systems. For a list of these systems, see the latest Systems Software Support Matrix at dell.com/support/home. The iDRAC Service module is available as a .zip file for installing on systems running VMware ESXi operating system. The .zip file follows the naming convention ISM-Dell-Web-3.1.0-.VIB-i-Live.zip, where is the supported ESXi version.
For VMware ESXi 6.0:esxcli --server software vib install d /var/log/vmware/. For VMware ESXi 6.5:esxcli --server software vib install d /var/log/vmware/. 5 Enter the root username and password of the ESXi host when prompted. 6 Restart the ESXi host system. After completing the above steps: 1 Install iDRAC Service Module separately on a management station.
3 Navigate to the bin directory. 4 Run Connect-VIServer and provide the server and other credentials. 5 Log on to the ESXi host using supported vSphere CLI of ESXi 6.0 U1, ESXi 6.0 U2 and create a datastore. 6 Create a folder ISM-Dell-Web-3.1.0-.VIB-I on ESXi 6.0 U1, ESXi 6.0 U2 host under /vmfs/volumes/ directory. 7 Copy the ESXi zip file on ESXi 5.0 U1 host to /vmfs/volumes/ISM-Dell-Web-3.1.0-.VIB-I directory.
Installing iDRAC Service Module using Citrix XenCenter management GUI dashboard Launch compatible Citrix XenCenter and connect to your Citrix XenServer 7.1. 1 Under the Tools menu select Install Update. 2 Click Next to proceed to the Select Update screen. 3 Choose Select Update or supplemental pack from the disk and browse to the iSM supplemental pack ISO file. 4 Check the Citrix XenServer hosts to deploy. Then click Next. 5 Once the message says “Update successfully loaded” click Next.
Example: PAGE 314 Configuring the iDRAC Service Module You can configure the iDRAC Service Module using the: • iDRAC web interface • RACADM CLI command • WSMAN command Topics: • Configuring The iDRAC Service Module From iDRAC Web Interface • Configuring the iDRAC Service Module from RACADM • Configuring the iDRAC Service Module from WSMAN Configuring The iDRAC Service Module From iDRAC Web Interface To use the iDRAC Service Module from the iDRAC Web interface, go to Overview > Server > Service Module.
Configuring the iDRAC Service Module from RACADM The iDRAC Service Module can be accessed and configured through RACADM CLI commands. To know the status of the features provided by the iDRAC Service Module, use racadm get idrac.servicemodule command. This command lists the features and their status of the iDRAC Service Module: • • • • • • OSInfo LCLReplication WMI Information Auto System Recovery Action iDRAC access via Host OS iDRACHardReset To set or configure the features, use racadm set idrac.
+SystemCreationClassName=DCIM_ComputerSystem+SystemName=DCIM:ComputerSystem -u:root -p:calvin -r:https:///wsman -SkipCNcheck -SkipCAcheck -encoding:utf-8 -a:basic @{Target="iDRAC.Embedded.1";AttributeName="AgentLite. 1#";AttributeValue="1"} To use the iDRAC Service Module from WSMAN, see the Dell Lifecycle Controller 2 Web Services Interface Guide provides information and examples for utilizing the Web services for Management (WS-Man) Management protocol, available at dell.
5 iDRAC Service Module monitoring features The services provided are: • OS information • Lifecycle Controller Log replication into operating system • Automatic system recovery • Windows Management Instrumentation providers inclusive of storage data • Prepare to remove NVMe SSD device • Remote iDRAC hard reset • iDRAC access via Host OS • In-band support for iDRAC SNMP alerts • Enable WSMAN remotely • Auto-updation of iDRAC Service Module • FullPowerCycle • Support Assist on the Box T
NOTE: The minimum iDRAC firmware version required to view information using Redfish client is 3.00.00.00. Lifecycle Controller log replication into operating system Replicates the Lifecycle Controller (LC) logs to the OS logs. All events that have the OS Log option as the target (in the Alerts page or in the equivalent RACADM or WSMAN interfaces) are replicated in the OS log using the iDRAC Service Module.
Using the Remote iDRAC hard reset feature, whenever iDRAC becomes unresponsive, you can perform a remote iDRAC reset operation without the need to shut down the server. To reset the iDRAC remotely, ensure that you have administrative privileges on the host OS. By default, the remote iDRAC hard reset feature is enabled. iDRAC access via Host OS Using Dell’s PowerEdge Servers, you can manage the hardware or the firmware of a device through iDRAC by configuring an iDRAC dedicated network.
Table 9.
similar to removing and replacing AC. The flag can be cleared using the Cancel function any time the system is in the S0 state prior to the system entering the S5 state. You can avail different options of FullPowerCycle on your system. Use the following commands to request, get status, and cancel the Full Power Cycle on your system: For Windows Operating systems, shortcut menus are available for the FullPowerCycle Activate (request), FullPowerCycle Cancel and FullPowerCycle get status operations.
In the Service Request Summary session, you can view the details of the following requests: • Open • Closed • Submitted Support Assist Overview You can view the Service Contract details such as Contract Type and Expiration Date and the Automatic Collection settings details in this session. On the Service Requests tab, you can also view the list of requests created and the status, description, source, service request ID, date opened, the date closed, and so on.
By using iDRAC Service Module, you reduce the number of manual steps to collect the Technical Support Report as the collection process is automated. You can perform the SupportAssist collection function by clicking the Start a Collection button in the SupportAssist home page.
Identification Information You can include the identification information in the data sent by clicking the drop-down menu and selecting any of the following options: • No • Yes Email Notifications You can select the preference to receive email notifications when a new support case is opened or a new SupportAssist collection is uploaded. From the Receive Email Notifications drop-down menu, select any of the following: • Yes • No You can also select the language preference.
3 On the next page, the list of features are shown. Select the Access via SNMP Get sub option under the iDRAC access via Host OS feature by entering 4.c , and press Enter. 4 After the feature is enabled, start the installation process of the selected features by entering I and press Enter. 5 After the installation is finished successfully, start the iDRAC Service Module process. If SNMP Agent service is not enabled on iDRAC, iSM configures and enables the SNMP Agent.
6 Frequently asked questions This section lists some frequently asked questions about the iDRAC Service Module. Do I need to uninstall Open Manage Server Administrator before installing or running the iDRAC Service Module? No. Before you install or run the iDRAC Service Module, ensure that you have stopped the features of Server Administrator that the iDRAC Service Module provide. NOTE: Uninstalling the Server Administrator is not required.
Whenever I try to install the iDRAC Service Module, it shows an error message This is not a supported server. Consult the User Guide for additional information about the supported servers. What should I do now? Before installing the iDRAC Service Module, ensure that the server or the system on which the iDRAC Service Module is to be installed is a Dell’s 12th generation PowerEdge server or later. Also make sure that you have a 64-bit system.
I used the remote iDRAC hard reset feature to reset the iDRAC. However, the IPMI drives is unresponsive and I am not able to troubleshoot. If you try to use the remote iDRAC hard reset feature on VMware ESXi 5.5 U3 or ESXi 6.0 U1, the IPMI drivers becomes unresponsive, because of this the iDRAC Service Module communication is stopped. You may have to reboot the server and load the IPMI driver again to resolve the issue.
What are the Linux-dependent packages or executables I should install while completing the Linux installation? To see the list of Linux-dependent packages, see Linux dependencies. I created a custom folder in Windows Event Viewer, but the LC logs are not replicated in my custom folder. What do I have to do now to replicate the LC logs? Ensure to close the Windows Event Viewer after creating the custom folder. Open the Windows Event Viewer again to view the replicated LC logs.
I am not able to access the iDRAC page through the host OS after performing an iDRAC factory reset operation, such as racadm racresetcfg. How do I troubleshoot the issue? Ensure that the OS to iDRAC passthru channel is enabled. By default, it is disabled in factory mode. To enable the OS to IDRAC passthru channel on iDRAC, use the following command, racadm set idrac.os-bmc.adminstate 1. I am seeing the past Life Cycle Logs (LCL) alerts targeted for SNMP traps replicated in Operating System logs.
7 Linux and Ubuntu installer packages The installer packages for the supported Linux and Ubuntu OS are as follows: Table 12. Linux installer packages Supported Linux Operating System Installer Packages Red Hat Enterprise Linux 6 SYSMGMT\iSM\linux\RHEL6\x86_64\dcism-3.1.0.el6.x86_64.rpm Red Hat Enterprise Linux 7 SYSMGMT\iSM\linux\RHEL7\x86_64\dcism-3.1.0.el7.x86_64.rpm SUSE Linux Enterprise Server 11 SYSMGMT\iSM\linux \SLES12\x86_64\dcism-3.1.0-960.sles11.x86_64.
