Users Guide
Table Of Contents
- iDRAC Service Module 3.0.1 User’s Guide
- Introduction
- Preinstallation setup
- Installing the iDRAC Service Module
- Initial installation of iDRAC Service Module via iDRAC for Windows
- Initial installation of iSM via iDRAC Express
- Initial installation of iDRAC Service Module via iDRAC for Linux
- Installing the iDRAC Service Module on Microsoft Windows operating systems
- Installing the iDRAC Service Module on Microsoft Windows operating systems
- Modifying the iDRAC Service Module components on Microsoft Windows operating systems
- Repairing the iDRAC Service Module on Microsoft Windows operating systems
- Uninstalling the iDRAC Service Module on Microsoft Windows operating systems
- Installing iDRAC Service Module on supported Linux operating system
- Installing the iDRAC Service Module on VMware ESXi
- Installing the iDRAC Service Module on Citrix XenServer
- Installing iDRAC Service Module when the System Configuration Lock Down Mode is enabled
- Configuring the iDRAC Service Module
- iDRAC Service Module monitoring features
- Operating system information
- Lifecycle Controller log replication into operating system
- Automatic System Recovery
- Windows Management Instrumentation Providers
- Prepare to remove NVMe PCIe SSD device
- Remote iDRAC hard reset
- iDRAC access via Host OS
- In-band support for iDRAC SNMP alerts
- Enable WSMAN Remotely
- Auto-updating of iDRAC Service Module
- FullPowerCycle
- SupportAssist on the Box
- Frequently asked questions
- Linux installer packages
• Manual
• Event-Based
• Schedule-Based
Data to Collect
SupportAssist automatically creates and send a collection to technical support when there is an event-based trigger and or on a scheduled
cadence. You can collect the following type of information:
• System Information
• Storage Logs
• OS and Application Data
• Debug Logs
Collection Preferences
User can select or set the collection preferences using this feature. You can select any of the following types of collection preferences to
save the collection reports:
• Send Now— You will get a notification that ‘the job has been successfully added to the job queue’ after you click the Collect option.
• Save Locally
• Save to Network— If you select this option, you must provide the Network Settings details such as Protocol, IP Address, Share
Name, Domain Name, User Name, and Password.
You can select any of the collection preferences and click Collect to receive the data.
NOTE: This feature is available by default when you install iDRAC Service Module 2.0 or later versions on systems
running supported Microsoft or Linux operating systems. You cannot disable the feature.
NOTE: The OS log collection feature of Automatic SupportAssist Collection is not supported on CentOS.
SupportAssist Collection Settings
You can navigate in the SupportAssist dashboard and click the Settings drop-down menu, to open the SupportAssist Collection Settings.
Set Archive Directory
You can store the copies of collections performed by SupportAssist in to a directory. You must click the Set Archive Directory button to
set the location.
Identification Information
You can include the identification information in data sent by clicking the drop-down menu and select any of the following options:
• No
• Yes
Email Notifications
You can select the preference to receive email notifications when a new support case is opened or a new SupportAssist collection is
uploaded. From the Receive Email Notifications drop-down menu, select any of the following:
• Yes
• No
You can also select the language preference also. The available languages are:
• English
• German
• French
• Japanese
• Spanish
• Simplified Chinese
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iDRAC Service Module monitoring features