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47 Update 1611 for Cloud Platform System (CPS) Standard
6.5 Troubleshooting the P&U process
Issue 1
Symptoms:
The "SQLProductUpdates" subsystem fails and returns the following error message:
The WS-Management service cannot complete the operation within the time
specified in OperationTimeout.
Description:
There seems to be a timing issue in the service. Microsoft is currently researching this issue. This can cause
SQLProductUpdates to fail and return an error message that resembles the following:
The Microsoft.HotfixPlugin plug-in reported a failure while attempting to
install updates on node "". Additional information reported by the plug-in:
(ClusterUpdateException) There was a failure in a Common Information Model (CIM)
operation, that is, an operation performed by software that Cluster-Aware
Updating depends on. The computer was "", and the operation was
"RunUpdateInstaller[,CauNodeWCD[]]". The failure was: (CimException) The WS-
Management service cannot complete the operation within the time specified in
OperationTimeout. HRESULT 0x80338029 ==> (CimException) The WS-Management
service cannot complete the operation within the time specified in
OperationTimeout. HRESULT 0x80338029
Although the P&U process fails while waiting for the action to finish, the underlying Cluster- Aware Updating
(CAU) process succeeds.
Detection:
Verify that the CAU process has succeeded. You can do so by following these steps:
1. On the Console VM, open Cluster-Aware Updating.
2. In the Connect to a failover cluster list, click the SQL Server cluster (< Prefix >-HA-SQL), and then click
Connect.
3. The Last Run status should show a Succeeded value for all four SQL Server nodes.
Verify the SQL Server version. To do so, follow these steps:
1. Open SQL Server Management Studio.
2. Connect to the <Prefix>SQLIN01\SQLIN01 instance.
3. Click New Query.
4. Run the following command: SELECT @@VERSION