Administrator Guide
Troubleshooting data consistency issues
There are some issues that the data consistency runbooks cannot automatically repair.
This section provides troubleshooting steps that you can follow to try to resolve these issues. If troubleshooting steps are not listed or do
not resolve the issue, contact support.
Troubleshooting steps are organized by report categories. In addition, there is information about how to manually recover access to tenant-
created objects.
Table 32. Virtual Machine Provider
Error Cause/Resolution
Cloud not found in VMM
Cause:
This issue occurs if a Windows Azure Pack plan is congured with a
cloud, but the cloud does not exist in VMM.
Resolution:
Follow these steps as a VMM administrator:
1 In the VMM console, verify that a valid cloud exists, or create a cloud if
applicable.
2 In the Windows Azure Pack management portal for administrators, open
the plan properties.
3 Select a valid cloud.
4 Save the plan settings.
StampCannotBeFound = The SPF stamp {0} cannot
be found. This issue is not automatically recoverable.
Cause:
This issue occurs if the stamp that is referenced by a Windows Azure
Pack plan no longer exists in the SPF database. This would only occur if the
stamp ID was manually deleted in the SPF database.
Resolution:
Restore the SPF database to the last known good state.
How to manually recover access to tenant-created objects
The consistency scripts do not detect or recover tenant-created objects. These include VM networks, VMs, and VM roles. If a tenant loses
access to a tenant-created object, you can restore access by using VMM cmdlets in the VMM command shell. You can also recover access
to a tenant-created VM role.
You can use the Console VM to perform all procedures in this section. You must be logged on as a VMM administrator (i.e. a member of
<
Prex
>Ops-Admins).
Before you perform any of these procedures, run the following cmdlets to get the VMM server connection and to assign the following
variable, where $ur is the VMM user role object for the tenant:
Get-SCVMMServer -ComputerName <Prefix>VMM01 -ForOnBehalfOf
$ur = Get-SCUserRole –ID <SubscriptionID>
$cloud = Get-SCCloud -Name "<Cloud Name>"
NOTE
: <
SubscriptionID
> is the subscription ID of the tenant. You can obtain the subscription ID in the Windows Azure Pack
management portal for administrators.
Operations 99