Administrator Guide

Troubleshooting "Set-DPMCloudSubscriptionSetting” or “Start-

DPMCloudRegistration” errors

You may receive either of the following error messages when you run the BackupDeployDriver.ps1 script:

• Set-DPMCloudSubscriptionSetting : The current operation failed due to an internal service

error [0x38276]. Please retry the operation after sometime. (ID: 100066)

•

Start-DPMCloudRegistration : The service encountered an internal error.

(ID: 130043)

Retry the operation after some time. If the issue persists, contact

Microsoft Support.

At Configure-BackupToAzure:1027 char:1027

+ CategoryInfo: NotSpecified: (:) [Start-DPMCloudRegistration], DlsException

+ FullyQualifiedErrorId :

CloudServiceRetryableError,Microsoft.Internal.EnterpriseStorage.Dls.UI.Cmdlet.CloudCmdlets.Sta

rtDPMCloudRegistration

NOTE: The corresponding log le is at the path C:\ProgramData\Microsoft Cloud Solutions\DeployDriver\BackupOnboarding.log

on the Console VM.

These messages indicate that onboarding to Azure Backup failed. To work around this issue, you can manually onboard to Azure Backup. To

manually onboard to Azure Backup, do the following:

1 On the Console VM, open Microsoft Azure PowerShell as an elevated user (Run as administrator), and then run the following

commands, where Prex is your stamp prex (such as 557), and VaultCredentialsFilePath is a local folder on the console VM, for

example c:\tempVCF\.

NOTE

: If your environment uses a proxy server that requires credentials, rst run the following

command:

[System.Net.WebRequest]::DefaultWebProxy.Credentials = $ProxyCredential

$BackupVault = Get-AzureRMBackupVault -Name "<Prefix>BackupVault"

Get-AzureRMBackupVaultCredentials -Vault $BackupVault -TargetLocation

VaultCredentialsFilePath>"

2 In the Windows Azure Pack management portal for administrators, run the Congure-BackuptoAzure runbook. This runbook has the

following parameters:

NOTE

: For more information, see How to run runbooks.

Table 16. Congure-BackuptoAzure runbook parameters

Parameter Description

Passphrase An alpha-numeric string of at least 16 characters that is used as

an encryption key.

IMPORTANT: You must store this key somewhere. You

need it if you ever have to rebuild the DPM server.

ProxyCredential Required only if proxy is enabled. You must specify a PowerShell

Credential name.

Operations 67