Reference Guide

3. Click Request Log File.

4. After the log files are uploaded to the Wyse Management Suite server, click the Click here link, and download the logs.

Extract log files using Device Settings

Prerequisites

Ensure that you have enabled the dev mode in Dell Hybrid Client.

Steps

1. Log in to Dell Hybrid Client.

2. Connect a USB drive to the device.

3. On Dell Hybrid Client, go to Device Settings, and click Export System Logs.

The Export System Logs window is displayed.

4. Select the USB device from the list, and click Export.

All the system log files are exported to the USB drive.

Extract VDI log files

● Citrix and VMware logs are available in the Device Log files that are extracted using Wyse Management Suite. For more

information about how to extract device logs using Wyse Management Suite, see Request a log file using Wyse Management

Suite.

● Dell RDP logs are available in Dell Hybrid Client. To view logs, do the following:

1. Open the text editor.

2. Add the following lines in a text file:

LogLevel=0xFFFFFFFFFFFFFFFF

logLocation=/tmp/rdpLog.txt

failurelogfilelocation=/tmp/rdpFailLog.xml

3. Save the file as debugLogConfig.ini in the /tmp location on your device.

4. Launch the RDP icon. Logs are generated in the rdpLog.txt file that is located in the /tmp folder.

5. Open the text editor again.

6. Open rdpLog.txt file from the /tmp folder to view the VDI logs.

Code or product integrity

Dell Hybrid Client enables you to install Dell-signed, custom-signed, and unsigned third-party applications. As an administrator,

you must use the Wyse Management Suite console to deploy application packages to devices powered by Dell Hybrid Client.

All files that are distributed by Dell are signed applications. To get your application signed by Dell, contact your Dell Sales

Representative and submit the Debian file that needs to be signed. Once the signing process is complete, the Dell Sales

Representative will deliver the signed application. Alternatively, you can also install custom-signed and unsigned applications on

Dell Hybrid Client. For more information about installation of third-party applications on Dell Hybrid Client, see the Dell Hybrid

Client Version 1.x Administrator's Guide at www.dell.com/support.

Product and subsystem security