Administrator Guide

Dell Hybrid Client troubleshooting

This section provides information about how to identify and resolve issues you may observe when using Dell Hybrid Client.

Using log files for troubleshooting

You can use log files to identify issues and troubleshoot your devices powered by Dell Hybrid Client.

Enable dev mode in Dell Hybrid Client

Dev Mode enables you to access the terminal application and export system logs.

Steps

1. Turn on the device powered by Dell Hybrid Client.

2. When the Dell logo appears, press the Esc key.

The Grub Boot menu is displayed.

3. Press the E key to edit the grub option.

4. Enter the grub credentials.

The default username is admin, and the default password is zbfUMZpE6F0C.

5. Edit the kernel parameter entry as follows:

a. Add the string dhc-dev-mode to the kernel parameter.

For example,

BOOT_IMAGE=/boot/vmlinuz-5.0.0-1040-oem-osp1

root=UUID=98682104-07b9-4d5e-845a-2d9324c36f60 ro mem_sleep_default =deep quiet

splash dhc-dev-mode vt.handoff=1

b. Press the Ctrl + X key combination to save your changes.

The device automatically reboots.

6. Log in to Dell Hybrid Client.

A terminal application is available in the desktop applications menu, and the export system logs option is available in Device

Settings. Use the Bremen account to manage sudo or elevated privileges. Username is bremen and password is specified by

the administrator during the initial setup.

NOTE: The Dev Mode setting is disabled every time when you restart the device.

Next steps

Use the Export System Logs option to extract the Dell Hybrid Client system log files. For more information about how to export

system logs, see Extract log files using Device Settings.

Request log files using Wyse Management Suite

Prerequisites

The device must be enabled to pull the log file using Wyse Management Suite.

Steps

1. Go to the Devices page, and click a particular device.

The device details are displayed.

90 Dell Hybrid Client troubleshooting