Administrator Guide

Table Of Contents
Frequently Asked Questions (FAQs)
Is Dell Hybrid Client an application based on Ubuntu operating system?
Yes, Dell Hybrid Client is an application stack based on the Ubuntu operating system. It is a desktop solution by Dell that
follows the Software-as-a-Service (SaaS) model of software delivery. For information about the version of the Ubuntu
operating system that is supported in each Dell Hybrid Client release, see Supported operating system.
Which edition of Wyse Management Suite does Dell Hybrid Client support?
Dell Hybrid Client is supported on the Wyse Management Suite Pro edition. For information about the version of Wyse
Management Suite Pro that is supported in each Dell Hybrid Client release, see Supported management software.
Can I add a user group based on OUs in Active Directory?
Dell Hybrid Client supports OU User Group on Wyse Management Suite.
What takes precedence between Wyse Management Suite and Dell Hybrid Client local UI when conflicting
settings are enforced?
Configurations that are editable from the Device Settings UI take higher priority than those set from the Wyse Management
Suite server. Settings that are supported as part of the user profile are preserved across devices. These settings are
applicable only for the logged-in AD user.
Will the changes made to the local device by one user have any effect on the user profile of a second user who
logs in to the same device?
The user-specific settings are not applied to another user profile. When a user configures the Device Settings using
either Wyse Management Suite or the local UI, the user-specific configurations are preserved. Configurations that are not
supported in user personalization (profile roaming) are saved locally in the device and are applied to that user profile during
the next login.
Does Dell Hybrid Client support the Relative Mouse Button feature in VMware Blast or PCoIP?
There is no specific setting in Wyse Management Suite to enable or disable the Relative Mouse Button feature. If VMware
supports this feature in Linux clients, it will work in Dell Hybrid Client.
Who are the major cloud providers supported by Dell Hybrid Client?
Dell Hybrid Client supports Microsoft Azure and Google Workspace (formerly G Suite).
Can you recover Dell Hybrid Client by recovering the partition on the Wyse 5070 device?
Dell Hybrid Client can be recovered from the recovering partition on the Wyse 5070 device.
How to recover the Dell Hybrid Client if the device does not boot?
You must reimage the device from the recovery partition.
Can troubleshooting logs for Dell Hybrid Client be extracted?
You can use Wyse Management Suite to extract the log files, or enable dev mode on Dell Hybrid Client to extract logs to a
USB drive using the local device settings.
Are the Dell Hybrid Client logs for network trace, USB, and troubleshooting available in Wyse Management
Suite?
You can only extract system logs, and Dell Hybrid Client specific modules logs using Wyse Management Suite. Network trace
logs are not supported.
Is there any noticeable delay in searching for the file from VDI to Cloud when priority is set using File Affiliation?
Dell Hybrid Client will first try to open the file using VDI and if there is any failure, it immediately opens the file from the cloud
application.
When you recover Dell Hybrid Client, will it also recover the third-party applications?
Third-party applications are not recovered when you recover Dell Hybrid Client.
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