Administrator Guide
Table Of Contents
- Dell Hybrid Client Version 1.x Administrator's Guide
- Contents
- Introduction
- Dell Hybrid Client installation
- Registering Dell Hybrid Client to Wyse Management Suite
- Managing user accounts
- Getting started with Dell Hybrid Client
- Logging in to your Dell Hybrid Client
- Configure the date and time
- Desktop overview
- Using the top bar
- Using the taskbar
- Applications overview screen
- Shut down, log off, or restart
- Lock your desktop
- Managing the Dell Hybrid Client policy settings
- Viewing system information
- Reset the Dell Hybrid Client to factory default settings
- Enable or disable access to desktop shortcuts
- Configuring the printer settings
- Configure the custom connection settings
- Configure the browser shortcut settings
- Multilanguage support
- Configure the VPN settings
- Configure the power profile settings
- Configure the user data roaming settings
- Configure the user personalization roaming settings
- Manage system updates
- Configuring the local settings
- Configure the network settings locally
- Configuring the display settings locally
- Configure the peripheral settings locally
- Configure the display personalization settings locally
- Configure the region and language settings locally
- Configure the power settings locally
- Change the password
- Configure the Dell Client Agent (DCA) settings manually
- Configuring the VDI environment
- Single Sign-On (SSO) to VDI applications
- Single Sign-On (SSO) to VDI applications
- Multifactor authentication for VDI applications
- Configuring Citrix
- Configuring VMware
- Configuring RDP
- Logging in to a VDI session using a smart card
- Install a certificate
- Zoom application plug-in for VDI
- Multimedia add-on package for VDI
- File Type Association
- Configuring the Cloud environment
- File Affiliation
- User applications
- Device security
- Dell Hybrid Client recovery imaging
- Dell Hybrid Client troubleshooting
- Frequently Asked Questions (FAQs)
The device details are displayed.
2. Click the Device Log tab.
3. Click Request Log File.
4. After the log files are uploaded to the Wyse Management Suite server, click the Click here link, and download the logs.
Extract log files using Device Settings
Prerequisites
Ensure that you have enabled the dev mode in Dell Hybrid Client.
Steps
1. Log in to Dell Hybrid Client.
2. Connect a USB drive to the device.
3. On Dell Hybrid Client, go to Device Settings, and click Export System Logs.
The Export System Logs window is displayed.
4. Select the USB device from the list, and click Export.
All the system log files are exported to the USB drive.
Extract VDI log files
● Citrix and VMware logs are available in the Device Log files that are extracted using Wyse Management Suite. For more
information about how to extract device logs using Wyse Management Suite, see Request a log file using Wyse Management
Suite.
● Dell RDP logs are available in Dell Hybrid Client. To view logs, do the following:
1. Open the text editor.
2. Add the following lines in a text file:
LogLevel=0xFFFFFFFFFFFFFFFF
logLocation=/tmp/rdpLog.txt
failurelogfilelocation=/tmp/rdpFailLog.xml
3. Save the file as debugLogConfig.ini in the /tmp location on your device.
4. Launch the RDP icon. Logs are generated in the rdpLog.txt file that is located in the /tmp folder.
5. Open the text editor again.
6. Open rdpLog.txt file from the /tmp folder to view the VDI logs.
Device is unable to register to Wyse Management
Suite
Problem—Device is unable to register to the Wyse Management Suite server. Dell Client Agent (DCA) UI on the device displays
an invalid error code from the Wyse Management Suite server.
Solution—Verify if the device status is displayed as Not Registered on the Device page in Wyse Management Suite. If the
device status is displayed as Not Registered, you can delete the device from More Actions. Once the device is removed from
the Not Registered status, the device will register successfully.
Enrollment validation is pending
Problem—Device does not appear on the Wyse Management Suite page even though the Dell Client Agent (DCA) UI on the
device displays the status as Registered.
Solution—Verify if the Enrollment Validation is pending, and validate the enrollment using the Validate Enrollment option.
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Dell Hybrid Client troubleshooting