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Dell Storage support policy statement

10 Dell EMC Storage Compatibility Matrix for SC, PS, and FS Series Arrays | DSCM

• A Dell PS Series SAN infrastructure introducing or adding a Dell SC Series array solution to the

existing PS Series SAN

Note: Any other array coexistence solution is not supported at the time of the publish date of this document.

This scenario implies that certain criteria will be assumed and only these configurations will receive Level 1

support:

• iSCSI only

• A single IP subnet

• PS Series Host Integration Tools may (or may not) be installed on individual hosts where supported

To determine the support level of the coexistence solution, the following rules apply:

• Level 1 support is provided, assuming that for each array solution (PS Series and SC Series), all of

the components used (operating systems, Adapters, and switches) are listed in the matrices included

in this document, and that the support policy statement described earlier in this document is applied

to each solution

• Level 2 support is provided if any included component qualifies for Level 2 support for either of the

array solutions

• Level 3 support is provided for any other solutions

2.6 FS Series additional support statement

The FS Series of products are NAS appliances that work with the various Dell Storage PS Series and SC

Series products. All FS Series products are tested for interoperability with their respective back-end storage

array products, and Dell will support any and all issues arising in or between these products while the

products are under warranty and/or under an active ProSupport or Copilot support contract for both products.

The following sections describe general support policies for the FS Series, particularly as they relate to the

results published in this document. There are additional environmental and cabling considerations that should

be taken into account when building a storage solution that includes FS Series NAS appliances.

Please consult other FS Series documentation or contact your Dell account representative to ensure that all

the relevant factors have been taken into consideration.

2.6.1 Switch support policy

Dell tests switches for two of the three networks associated with an FS Series NAS cluster, namely the back-

end iSCSI or Fibre Channel (FC) network situated between the NAS controllers and the PS Series or SC

Series storage arrays. The FS76x0 Series NAS appliances connect to the PS Series SAN arrays using the

industry-standard iSCSI protocol, while the FS8000 Series NAS appliances connect to the SC Series SAN

arrays using either iSCSI or Fibre Channel. For proper configuration, at least one switch is required (a

minimum of two switches is recommended) to interconnect these products. Direct connection of any FS

Series NAS appliances and the respective arrays is not supported.

The three levels of support described previously are applicable to the FS Series switches listed in this matrix

for back-end network configuration.