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6 Dell OEM Client Identity Module | Installation Guide
5 Verifying installation of IDM
After the IDM is installed, you can verify the installation by checking for the following:
Custom splash screen image.
Note: The custom splash logo may be displayed for a very short period of time. You may need to cold
boot your system or take your monitor out of sleep mode to see the splash logo.
System Setup (F2 at POST): Manufacturer and Model Name displayed in the upper left-hand corner
of System Setup.
One-Time Boot Menu (F12 at POST): Manufacturer and Model Name displayed at the bottom of the
screen of One-Time Boot Menu.
Additional validation of SMBIOS tables, specifically type 11.
You can use the open-source dmidecode tool to check the SMBIOS tables.
a. Download the version of this tool that is applicable to your operating system.
b. Open the tool and use the following command: dmidecode -t11.
- If an IDM is installed, an entry like the following is displayed:
String 4 = 7[XXXX], where XXXX is the unique reseller ID for the IDM.
Dell can share this reseller ID for your delivered ID Module upon request.
- If an IDM is not installed or if the installation failed, the Type 11 table Tag 7 is not present in
SMBIOS.
If Tag 7 is present but lists a reseller ID that does not correspond to your specific ID Module, it
indicates that a different ID Module is installed on the system. Contact your Dell EMC Account
team.
Note: You may need to check the Type 11 fields in conjunction with other checks to determine the right
system and the right model name. Contact your Dell EMC Account team for relevant documentation for the
different SMBIOS fields that are customized by the IDM. The customer is responsible for writing, maintaining,
and executing the correct script to perform verification.
6 Troubleshooting
IDM installation fails without an error message.
Ensure that you are using the latest available version of the Client ID Installation Utility. The utility
may be periodically updated to support newer generations of BIOS.
Contact your Dell EMC Account team. Include the DellYourID.com project details to help the
Accounts team in investigating the issue.
Tag 7 is populated with a different reseller ID
Confirm the correct reseller ID with your Dell EMC Account team.
If you install different IDMs for different platforms or configurations, each IDM has a different
reseller ID. Ensure to check for the appropriate reseller ID.
If you run the reseller ID verification script before you attempt to install the IDM, and if your Dell
platform is an OEM-ready platform, it might have a different generic ID Module already installed.
In such cases, installing your custom IDM replaces the reseller ID already installed on the system.