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10 Dell EMC SC Series: Microsoft Hyper-V Best Practices | CML1009
Aside from performance problems, one of the key indications that integration services are outdated or not
present on a Windows VM is the presence of unknown devices in Device Manager for the VM as shown in
Figure 3.
Unknown devices listed for a guest VM indicates missing or outdated integration services
For versions of Hyper-V prior to 2016, use Hyper-V Manager to connect to a VM. Under the Action menu,
mount the Integration Services Setup Disk (an ISO file) as shown in Figure 4, and follow the prompts in the
guest VM console to complete the installation.
Note: Mounting the integration services ISO is not supported with Windows Server 2016 Hyper-V and newer
because with these versions, integration services are provided exclusively as part of Windows Updates.
Mount Integration Services Setup Disk