Dell UltraSharp 27 4K USB-C Monitor -U2720Q/U2720QM User’s Guide Model: U2720Q/U2720QM Regulatory model: U2720Qt
NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
Contents About Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . . . 7 Monitor Specifications . . . . . . . . . . . . . . . . . . . . . .
Using the On-Screen Display (OSD) Menu . . . . . . . . . . . . . . . . . 36 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About Your Monitor Package Contents Your monitor ships with the components shown below. Make sure that you have received all the components and contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries.
USB Type-C cable (C to A) DP cable (DP to DP, U2720Q only) HDMI cable (U2720QM only) U2720Q Color Calibration Factory Report Every Dell U2720Q is shipped incorporating pre-tuned standard mode(sRGB) with average Delta-E ≤2. This helps prevent significant color inconsistency or inaccuracy when content is displayed onscreen. In addition, a tighter grey-scale tracking on each U2720Q helps enable ultra-smooth color gradation. The factory measurements from this very unit are shown here.
Identifying Parts and Controls Front view 1 Label 1 2 2 Description Function buttons (For more information, see Operating the Monitor) Power on/off button (with LED indicator) About Your Monitor | 7
Back View 1 2 3 5 4 Label Description Use 1 VESA mounting holes (100 mm x 100 Wall mount monitor using VESAmm-behind attached VESA cover) compatible wall mount kit (100 mm x 100 mm). 2 Regulatory label Lists the regulatory approvals. 3 Stand release button Release stand from monitor. 4 Barcode, serial number, and Service Tag label Refer to this label if you need to contact Dell for technical support. 5 Cable management slot Use to organize cables by placing them through the slot.
Bottom View 8 1 2 3 4 56 7 Label Description Use 1 AC power port To connect the monitor power cable. 2 Security lock slot Secures monitor with security cable lock (sold separately). 3 HDMI port Connect your computer with HDMI cable. 4 DP port Connect your computer with DP cable. 5 USB Type-C/ DisplayPort Connect to your computer using the USB Type-C cable (C to C). The USB 3.0 Type-C port offer the fastest transfer rate and the alternate mode with DP 1.
Monitor Specifications Screen type Active matrix - TFT LCD Panel Type In-plane switching Technology Aspect ratio 16:9 Viewable image dimensions Diagonal 68.47 cm (27 in.) Active Area Horizontal 596.74 mm (23.49 in.) Vertical 335.66 mm (13.21 in.) 200301.7 mm2 (310.47 in.2) Area Pixel pitch 0.1554 mm x 0.
Border width (edge of monitor 7.3 mm (Top) to active area) 7.3 mm (Left/Right) 9 mm (Bottom) Adjustability Height adjustable stand 130 mm Tilt -5° to 21° Swivel -45° to 45° Pivot -90° to 90° Cable management Yes Dell Display Manager (DDM) Compatibility Easy Arrange and other key features Security Security lock slot (cable lock sold separately) Anti-theft stand lock slot (to panel) * At panel native only, under Custom Mode preset.
Preset Display Modes Display Mode Vertical Frequency (Hz) 70.0 Pixel Clock (MHz) 720 x 400 Horizontal Frequency (kHz) 31.5 28.3 Sync Polarity (Horizontal/ Vertical) -/+ VESA, 640 x 480 31.5 60.0 25.2 -/- VESA, 640 x 480 37.5 75.0 31.5 -/- VESA, 800 x 600 37.9 60.3 40.0 +/+ VESA, 800 x 600 46.9 75.0 49.5 +/+ VESA, 1024 x 768 48.4 60.0 65.0 -/- VESA, 1024 x 768 60.0 75.0 78.8 +/+ VESA, 1152 x 864 67.5 75.0 108.0 +/+ VESA, 1280 x 1024 64.0 60.0 108.
Electrical Specifications Video input signals • Digital video signal for each differential line Per differential line at 100 ohm impedance • DP/HDMI/USB Type-C signal input support Input voltage/ frequency/current 100-240 VAC / 50 or 60 Hz ± 3 Hz / 2.5 A (maximum) 120 V: 30 A (Max.) 240 V: 60 A (Max.) Inrush current Physical Characteristics Connector type • DP connector • HDMI connector • USB Type-C connector • Audio line-out • USB 3.
Depth 185.0 mm (7.28 in.) Weight Weight with packaging 9.6 kg (21.16 lb) Weight with stand assembly and cables Weight without stand assembly (For wall mount or VESA mount considerations - no cables) Weight of stand assembly 6.6 kg (14.55 lb) 4.4 kg (9.70 lb) 1.8 kg (3.97 lb) Environmental Characteristics Compliant Standards • ENERGY STAR certified Monitor • EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country.
Power Management Modes If you have VESA’s DPM-compliant video card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as power save mode*. If the computer detects input from the keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The following table shows the power consumption and signaling of this automatic power saving feature.
This product qualifies for ENERGY STAR in the factory default settings which can be restored by “Factory Reset” function in the OSD menu. Changing the factory default settings or enabling other features may increase power consumption that could exceed the ENERGY STAR specified limit. NOTE: Pon: Power consumption of On Mode as defined in Energy Star 8.0 version. TEC: Total energy consumption in kWh as defined in Energy Star 8.0 version.
HDMI port Pin number 19-pin side of Pin number the connected signal cable 19-pin side of the connected signal cable 1 TMDS DATA 2+ 11 TMDS CLOCK SHIELD 2 TMDS DATA 2 SHIELD 12 TMDS CLOCK- 3 TMDS DATA 2- 13 CEC 4 TMDS DATA 1+ 14 Reserved (N.C.
USB Type-C port Pin Signal Pin Signal A1 GND B12 GND A2 SSTXp1 B11 SSRXp1 A3 SSTXn1 B10 SSRXn1 A4 VBUS B9 VBUS A5 CC1 B8 SBU2 A6 Dp1 B7 Dn1 A7 Dn1 B6 Dp1 A8 SBU1 B5 CC2 A9 VBUS B4 VBUS A10 SSRXn2 B3 SSTXn2 A11 SSRXp2 B2 SSTXp2 A12 GND B1 GND 18 | About Your Monitor
Universal Serial Bus (USB) This section gives you information about the USB ports available on your monitor. NOTE: Up to 2 A on USB downstream port (port with battery icon) with BC 1.2 compliance devices; up to 0.9 A on the other 2 USB downstream ports. Up to 3 A on USB Type-C downstream port (port with icon) with 3 A compliance devices.
Plug-and-Play You can install the monitor in any Plug-and-Play-compatible system. The monitor automatically provides the computer system with its extended display identification data (EDID) using display data channel (DDC) protocols so the computer can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the Monitor.
Setting Up the Monitor Attaching the Stand NOTE: The stand riser and stand base are detached when the monitor is shipped from the factory. NOTE: The procedure below is applicable for the default stand. If you purchased any other stand, see the documentation shipped with the stand to set it up. To attach the monitor stand: 1 Align the stand base protruded blocks to the matching slot on the stand. 2 Insert the stand base blocks fully into the stand slot. 3 Lift the screw handle and turn the screw clockwise.
5 Lift the cover, as shown, to expose the VESA area for stand assembly. 6 Attach the stand assembly to the monitor. a.Fit the two tabs on the upper part of the stand to the groove on the back of the monitor. b.Press the stand down till it snaps into place.
7 Place the monitor upright. • Hold the monitor stand firmly with both hands. • Lift the monitor carefully to prevent it from slipping or falling. NOTE: Lift the monitor carefully to prevent it from slipping or falling.
Using the Tilt, Swivel, and Vertical Extension NOTE: This is applicable for a monitor with a stand. If you purchased any other stand, refer to the respective stand setup guide for set up instructions. Tilt, Swivel and Vertical Extension With the stand attached to the monitor, you can tilt the monitor for the most comfortable viewing angle. 5° 45° 130 mm 45° 21° NOTE: The stand is detached when the monitor is shipped from the factory.
Adjusting the Rotation Display Settings of Your System After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of your System. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website for information on rotating the ’contents’ on your display. To adjust the Rotation Display Settings: 1 2 3 Right-click on the desktop and click Properties.
Connecting Your Monitor WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. To connect your monitor to the computer: 1 Turn off your computer. 2 Connect the DP/HDMI/USB type-C cable from your monitor to the computer. 3 Switch on your monitor. 4 Select the correct input source at monitor OSD Menu and turn on your computer. NOTE: U2720Q/U2720QM default setting is DP 1.4. A DP 1.1 Graphic card may not display normally.
Connecting the USB Type-C cable (C to C) USB Type-C USB Type-C The USB Type-C port on your monitor: • Can be used as USB Type-C or DisplayPort 1.4, alternatively. • Supports USB Power Delivery (PD), with profiles up to 90 W. NOTE: Regardless of the power requirement/actual power consumption of your laptop, or the remaining power runtime in your battery, the Dell U2720Q/U2720QM monitor is designed to supply power delivery of up to 90 W to your laptop.
Requirements to view or play HDR content Through Ultra BluRay DVD or Game consoles Ensure that the DVD player and Game consoles used are HDR-capable (for example Panasonic DMP-UB900, Microsoft Xbox One S, and Sony PS4 Pro). Download and install an appropriate graphics card driver for computer applications. Through computer that supports HDR content Ensure that the graphics card used is HDR-capable (HDMI version 2.0a/DP1.4/USB-C 1.4 HDR compliant), and also ensure that HDR graphics driver is installed.
Organizing Your Cables After attaching all necessary cables to your monitor and computer, (see Connecting Your Monitor for cable attachment) organize all cables as shown above. Removing the Monitor Stand CAUTION: To prevent scratches on the LCD screen while removing the stand, make sure that the monitor is placed on a soft, clean surface. NOTE: The procedure below is applicable for the default stand. If you purchased any other stand, see the documentation shipped with the stand to set it up.
Wall Mounting (Optional) NOTE: Use M4 x 10 mm screws to connect the monitor to the wall-mounting kit. Refer to the instructions that come with the VESA-compatible wall mounting kit. 1 Place the monitor on a soft cloth or cushion on a stable, flat table. 2 Remove the stand. 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover. 4 Attach the mounting bracket from the wall mounting kit to the monitor.
Operating the Monitor Turning on the Monitor Press the button to turn on the monitor. Using the Front Panel Controls Use the control buttons at the bottom edge of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls, an OSD shows the numeric values of the characteristics as they change.
The following table describes the front panel buttons: Front‑Panel Button Description 1 Use this button to choose from a list of preset color modes. Shortcut key: Preset Modes 2 Use this button to choose from a list of Input Source. Shortcut key: Input Source 3 Use this menu button to launch the on-screen display (OSD) and select the OSD menu. See Accessing the Menu System. Menu 4 Use this button to go back to the main menu or exit the OSD main menu.
Using the OSD Lock function With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. Dell UltraSharp 27 Monitor Brightness/Contrast Language Input Source Rotation Color Transparency Display Timer Menu Lock Menu Buttons Personalize Reset Menu Power Button Menu + Power Buttons Others Disable 1.
4 Use this icon to run the built-in diagnostics, see Built-in Diagnostics. Built-in Diagnostics 3. Hold icons: for 4 seconds when OSD locked, Select the following table describes the unlock Options Description 1 Use this icon to unlock OSD menu function. Menu Buttons lock 2 Use this icon to unlock power button from powering off. Power button lock 3 Use this icon to unlock OSD menu and power button from powering off.
Front‑Panel Button Use the buttons on the front of the monitor to adjust the image settings. 1 2 3 Front Panel Button Description 1 Use the Up (increase) and Down (decrease) keys to adjust items in the OSD menu. Up Down 2 Use the OK button to confirm your selection. OK 3 Use the Back button to go back to the previous menu.
Using the On-Screen Display (OSD) Menu Accessing the Menu System NOTE: Any changes you make using the OSD menu are automatically saved if you move to another OSD menu, exit the OSD menu, or wait for the OSD menu to disappear. 1 Press the button to launch the OSD menu and display the main menu. Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color 75 % Display Menu 75 % Personalize Others 2 Press the and buttons to move between options.
Icon Menu and Submenus Description Brightness/ Contrast Use this menu to activate Brightness/Contrast adjustment. Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color 75 % Display Menu 75 % Personalize Others Brightness Contrast Input Source Brightness adjusts the luminance of the backlight (minimum 0; maximum 100). Press the button to increase brightness. Press the button to decrease brightness.
Icon Menu and Submenus USB Type-C Description Select USB Type-C input when you are using the USB Type-C connector. Use DP to select the USB Type-C input source. Select DP input when you are using the DP (DisplayPort) connector. HDMI Use to select the DP input source. Select HDMI input when you are using the HDMI connector. Use to select the HDMI input source. Auto Select Use to select Auto Select, the monitor scans for available input sources.
Icon Menu and Submenus Description Preset Modes When you select Preset Modes, you can choose Standard, ComfortView, Movie, Game, Color Temp. , Color Space or Custom Color from the list. Dell UltraSharp 27 Monitor Brightness/Contrast Preset Modes Input Source Input Color Format Standard ComfortView Color Reset Color Movie Display Game Menu Color Temp. Personalize Color Space Others Custom Color • Standard: Default color settings. This is the default preset mode.
Icon Menu and Submenus Input Color Format Description • Custom Color: Allows you to manually adjust the color settings. Press the and buttons to adjust the Red, Green, and Blue values and create your own preset color mode. Allows you to set the video input mode to: • RGB: Select this option if your monitor is connected to a computer (or DVD player) using the USB Type-C, DP or HDMI cable. YPbPr: Select this option if your DVD player supports only YPbPr output.
Icon Menu and Submenus Description Display Use the Display menu to adjust image. Dell UltraSharp 27 Monitor Brightness/Contrast Aspect Ratio Wide 16:9 Input Source Sharpness 50 Color Response Time Normal Display Smart HDR Off Menu USB-C Prioritization High Resolution Personalize Reset Display Others Aspect Ratio Sharpness Adjust the image ratio to Wide 16:9, Auto Resize, 4:3, 5:4. Makes the image look sharper or softer. Use or to adjust the sharpness from ‘0’ to ‘100’.
Icon Menu and Submenus Description USB-C High Resolution: This is default setting. The maximum supported Prioritization resolution is 3840 x 2160@60 Hz and USB 2.0 data. High Data Speed: This setting supports USB 3.0 data. For details on the maximum supported resolution, please check the Display Info Link Rate (Current) in the OSD menu. If source is HBR3, the maximum resolution is 3840 x 2160@60 Hz and USB 3.0 data. If source is HBR2, the maximum resolution is 3840 x 2160@30 Hz and USB 3.0 data.
Icon Menu and Submenus Lock Description Controls user access to adjustments. the buttons are locked. Dell UltraSharp 27 Monitor Brightness/Contrast Language Input Source Rotation Color Transparency Display Timer Menu Lock Menu Buttons Personalize Reset Menu Power Button Others Menu + Power Buttons Disable • Menu Buttons: Through OSD to lock the Menu buttons. • Power Button: Through OSD to lock the Power button. • Menu + Power Buttons: Through OSD to lock the all of Menu and Power buttons.
Icon Menu and Submenus Description Personalize Dell UltraSharp 27 Monitor Brightness/Contrast Shortcut Key 1 Preset Modes Input Source Shortcut Key 2 Input Source Color Power Button LED Display USB-C Charging Menu Other USB Charging Off During Standby Personalize Monitor Sleep Enable Others Reset Personalization Shortcut key 1 On During Active 90W Off During Power Off Select from Preset Modes, Brightness/Contrast, Input Source, Aspect Ratio, Smart HDR, Rotation set as shortcut key 1
Icon Menu and Submenus Description Others Dell UltraSharp 27 Monitor Display Info DDC/CI Brightness/Contrast Display Info Input Source DDC/CI On Color LCD Conditioning Off Display Firmware M2T101 Menu Service Tag CN073K0 Personalize Reset Others Others Factory Reset ENERGY STAR® Select this option to adjust the OSD settings such as the DDC/CI, LCD conditioning, and so on. Displays the monitor’s current settings.
Icon Menu and Submenus LCD Conditioning Description Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run. Select On to start the process. Dell UltraSharp 27 Monitor Firmware Brightness/Contrast Display Info Input Source DDC/CI Color LCD Conditioning On Display Firmware Off Menu Service Tag Personalize Reset Others Others Factory Reset Firmware version. Service Tag Displays the Service Tag.
OSD Warning Messages When the monitor does not support a particular resolution mode, you can see the following message: U2720Q U2720QM Dell UltraSharp 27 Monitor Dell UltraSharp 27 Monitor The current input timing is not supported by the monitor display. Please The current input timing is not supported by the monitor display.
If you press any button other than the power button, the following messages will appear depending on the selected input: U2720Q U2720QM Dell UltraSharp 27 Monitor Dell UltraSharp 27 Monitor No DP signal from your device. No DP signal from your device. Press any key on the keyboard or move the mouse or wake it up. Press any key on the keyboard or move the mouse or wake it up.
A message is displayed while the cable supporting DP alternate mode is connected to the monitor under the following conditions: • When Auto Select for USB-C is set to Prompt for Multiple Inputs. • When the USB-C cable is connected to the monitor.
When USB-C Prioritization is set to High Data Speed, select OSD items of Factory Reset in Other feature, the following message will appear: U2720Q U2720QM Dell UltraSharp 27 Monitor Dell UltraSharp 27 Monitor Please disconnect any USB storage device to your monitor during Please disconnect any USB storage device to your monitor during the switching process (up to 12 seconds). the switching process (up to 12 seconds).
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-Test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1 Turn off both your computer and the monitor. 2 Unplug the video cable from the back of the computer.
U2720Q U2720QM or or Dell UltraSharp 27 Monitor Dell UltraSharp 27 Monitor No USB Type-C Cable No USB Type-C Cable The display will go into Power Save Mode in 4 minutes. The display will go into Power Save Mode in 4 minutes. www.dell.com/support/U2720Q www.dell.com/support/U2720QM U2720Q 4 U2720QM This box also appears during normal system operation if the video cable becomes disconnected or damaged.
Built-in Diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode. 1 2 3 4 5 To run the built-in diagnostics: 1 Make sure that the screen is clean (no dust particles on the surface of the screen).
Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What You Symptoms Experience No Video/Power No picture LED off Possible Solutions • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is depressed fully.
Common Symptoms What You Experience Safety Related Issues Intermittent Problems Visible signs of smoke or sparks Monitor malfunctions on & off HDR Problems Missing Color Wrong Color Image retention from a static image left on the monitor for a long period of time Possible Solutions • Do not perform any troubleshooting steps. • Contact Dell immediately. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Reset the monitor to factory settings.
Product Specific Problems Problem What you experience Screen image is Image is too small centered on screen, but does not fill entire viewing area Cannot adjust OSD does not the monitor with appear on the the buttons on screen the front panel No Input Signal when user controls are pressed The picture does not fill the entire screen No image when using USB Type-C connection to computer, laptop, and so on No charging when using USB Type-C connection to computer, laptop, and so on 56 | Possible soluti
Problem What you experience Intermittent charging Intermittent charging when using USB Type-C connection to computer, laptop, and so on No image Black screen when using DP connection to the PC Possible solutions • Check if the maximum power consumption of device is over 90 W. • Ensure that you use only Dell approved adapter or the adapter that comes with the product. • Ensure that the USB Type-C cable is not damaged. • Verify which DP standard (DP 1.1a or DP 1.4) is your Graphics Card certified to.
Appendix Safety Instructions For displays with glossy bezels the user should consider the placement of the display as the bezel may cause disturbing reflections from surrounding light and bright surfaces. WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI). FCC Notices (U.S.
Setting Up Your Monitor Setting Display Resolution to 3840 x 2160 (maximum) For best performance, set the display resolution to 3840 x 2160 pixels by performing the following steps: In Windows Vista, Windows 7, Windows 8 or Windows 8.1: 1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop. For Windows Vista and Windows 7, skip this step. 2 Right-click on the desktop and click Screen Resolution. 3 Click the Dropdown list of the Screen Resolution and select 3840 x 2160.
Non-Dell computer In Windows Vista, Windows 7, Windows 8 or Windows 8.1: 1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop. For Windows Vista and Windows 7, skip this step. 2 Right-click on the desktop and click Personalization. 3 Click Change Display Settings. 4 Click Advanced Settings. 5 Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, AMD, Intel etc.).
Maintenance Guidelines Cleaning Your Monitor WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. CAUTION: Read and follow the Safety Instructions before cleaning the monitor. For best practices, follow these instructions in the list below while unpacking, cleaning, or handling your monitor: • To clean your anti-static screen, lightly dampen a soft, clean cloth with water.
