Installation Manual
Installing S25N and S25V Systems 49
Contacting the Technical Assistance Center
How to Contact Force10
TAC
Log in to iSupport at http://www.force10networks.com/support/, and select the
Service Request t
ab.
Information to Submit
Whe
n Opening a Support
Case
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Serial Number (see Locating Serial Numbers on page 49)
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any
error messages. These
can include:
• Output from the show tech-support [non-paged] command (This
report is very long, so the storage buffer in your terminal program
should be set high.)
• Output from the
show logging eventlog [unit] command, where
unit is the stack ID of the member unit that experienced the failure
(This report is included as a section in the output of
show tech-
support
.)
• Console captures showing the error messages
• Console captures showing the trou
bleshooting steps taken
• Saved messages to a syslog server, if one is used
Managing Your Case
Log in to iSupport, and select the Servic
e Request tab to view all open cases and
RMAs.
Downloading Software
Up
dates
Log in to iSupport, an
d select the Software Center tab.
Technical Documentation
Log in to iSupport, and select the Document
s tab. This page can be accessed
without logging in via the Documentation link on the iSupport page.
Contact Information
E-mail: support@force10networks.com
Web: http://www.force10networks.com/support/
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800
Locating Serial Numbers
The serial number of the switch is located on a sticker on the back of the unit in the middle. The serial
number is below the bar code and has 11 numbers (integers).