Quick Reference Guide

18 | About this Guide
www.dell.com | support.dell.com
Accessing iSupport Services
The URL for iSupport is www.force10networks.com/support/. To access iSupport services you must have
a userid and password. If you do not have one, you can request one at the website:
1. On the Dell Force10 iSupport page, click the Account Request link.
2. Fill out the User Account Request form and click Send. You will receive your userid and password by
email.
3. To access iSupport services, click the Log in link, and enter your userid and password.
Contacting the Technical Assistance Center
For more on using the iSupport website and accessing services, see the Dell Force10 Service and Support
Guide.
How to Contact Dell Force10
TAC
Log in to iSupport at www.force10networks.com/support/, and select the Service Request
tab.
Information to Submit When
Opening a Support Case
• Your name, company name, phone number, and email address
• Preferred method of contact
• Model number
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages
• Serial number, if requesting an RMA
Managing Your Case Log in to iSupport, and select the Service Request tab to view all open cases and RMAs.
Downloading Software
Updates
Log in to iSupport, and select the Software Center tab.
Technical Documentation Log in to iSupport, and select the Documents tab. This page can be accessed without
logging in via the Documentation link on the iSupport page.
Contact Information E-mail: [e-mail]
Web: www.force10networks.com/support/
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800