Reference Guide

346 | Force10 Service Agent
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FTSA Messaging Service
The purpose of FTSA is to automatically send information about the switch to the network administrators
or Dell Force10 TAC, so that when there is a network problem, the relevant information is collected at the
time the problem manifests.
• Enable the FTSA Messaging Service
• Add Additional Recipients of FTSA E-mails
• Encrypt FTSA Messages
• Provide Administrator Contact Information
• Set the Frequency of FTSA Type 3 Messages
• Generate FTSA Type 4 Messages
• Set Parameters FTSA Type 5 Messages
Enable the FTSA Messaging Service
There are five FTSA message types (refer to FTSA Message Types for examples):
• Type 0: Call Home Enable
• Type 1: Call Home Disable
• Type 2: Chassis failover
• Type 3: Inventory
• Type 4: System Log
• Type 5: Action List
The E-mail body of every message always contains the message type, chassis name, transmission time,
and, when encrypted, the public encryption key.
FTSA is pre-configured to send PGP5-encrypted E-mails containing basic system inventory information to
the Dell Force10 the Dell Force10 Technical Assistance Center (TAC) at [e-mail], as
shown in the example in Add Additional Recipients of FTSA E-mails. However messaging (for all
recipients) is disabled by default.
You must still explicitly enable messaging for each recipient, including the default recipient.
Each recipient has a (user-configurable) mnemonic label. FTOS creates a CLI context based on this label
from which you can enable messaging and modify the E-mail parameters for the recipient. You can enter
the context for a recipient by entering the command
server label from the CALLHOME context. For
example, the default label is Force10. Enter the context conf-callhome-Force10 by entering the command
server Force10, as shown in the example in Add Additional Recipients of FTSA E-mails.
Note: You may not remove the Dell Force10 server label or default recipient, but you may modify either.