Users Guide

Troubleshooting
The following table lists the known issues and resolutions.
Table 4. Troubleshooting
Issue Resolution
Dell alerts are not sorted by the duration of the alerts. When importing a management pack with changes to the sorting
flags, the sorting flags may not get updated in the registry. Check
if the sorting flags are set to 'false' in the view definition in the
registry with the problem on the management system. If you delete
the settings in the registry, the settings will get recreated from the
new management pack when you navigate to that view again. You
can also edit the sorting flags in the registry.
Registry edit:
HKEY_CURRENT_USER\Software\Microsoft\Microsoft
Operations Manager\3.0\Console\
%<GUID.ViewTitle>%AlertsView\Age
To enable sorting of alerts, ensure that the keys IsSortable and
IsSorted are set to 1.
Under certain conditions, alerts related to Handle Count
Threshold and Private Bytes Threshold are displayed on the
OpsMgr console of the management server.
Microsoft KB968760 available at support.microsoft.com
resolves this issue.
Under certain conditions, an error message is displayed on the
OpsMgr console of the management server with the Event ID –
623 and Event Source – Health Service ESE Store.
Microsoft KB975057 available at support.microsoft.com
resolves this issue.
The OpsMgr 2007 R2 console crashes on certain operating
systems.
Microsoft KB951327 and KB951526 available at
support.microsoft.com resolves this issue.
You may experience one or more of the following situations:
• The web console does not open.
• The My Workspace page does not display.
• Performance and Power Monitoring views do not display.
• Health Service does not start up on the system.
Microsoft KB954049 available at support.microsoft.com
resolves this issue.
The reports do not appear as expected in the Reporting space of
the Administration console.
Microsoft KB954643 available at support.microsoft.com
resolves this issue.
The OpsMgr console intermittently displays the following error
message - Health service Host Process encountered
a problem and needed to close of this Health Service
crash. You may notice unexpected behavior in the discovery and
monitoring of Dell devices.
Microsoft KB951526 available on the Microsoft support site at
support.microsoft.com resolves this issue.
OpsMgr 2007 R2 cannot receive SNMP trap data when you use a
Microsoft Windows Server 2008-based computer or a Microsoft
Windows Vista-based computer as a proxy agent for SNMP
devices.
Microsoft KB958936 available at support.microsoft.com
resolves this issue.
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16 Troubleshooting