Setup Guide

Troubleshooting

The following chapter provides information for troubleshooting installation related errors.

Topics:

• Issues And Resolutions

• Known Limitations

• Importing The Dell Feature Monitoring Management Pack

• Override Task Parameters

• Enabling Agent Proxy Option

Issues And Resolutions

Table 2. Issues And Resolutions

Issue Resolutions

Unable to repair the Dell EqualLogic Storage Management Pack Suite

installation from the Uninstall or change a program/ Add or Remove

programs window.

Use the repair option of the installer, for more information

see Using The Repair Option Of The Installer.

After upgrading to OpsMgr 2012 or OpsMgr 2012 SP1, the following tasks

may fail:

EqualLogic upgrade is failing. The EqualLogic overrides fail to transfer after upgrading from

OpsMgr 2007 R2 to OpsMgr 2012/SP1. To resolve this issue,

run the EqualLogic upgrade task from the Feature

Management Dashboard to transfer the EqualLogic

overrides.

If the EqualLogic installation suite includes Server 5.0.1

monitoring features, the Chassis and Dell Remote Access

Controllers (DRAC) upgrade tasks may fail.

The Chassis and DRAC overrides fail to transfer after

upgrading from OpsMgr 2007 R2 to OpsMgr 2012/SP1. To

resolve this issue, first run the Chassis upgrade task from the

Feature Management Dashboard to transfer the Chassis

overrides, then run the DRAC upgrade task from the

Feature Management Dashboard to transfer the DRAC

overrides.

Known Limitations

Table 3. Known Limitations

Limitation Applicable to

On systems running OpsMgr 2012 SP1, the Feature Management

Dashboard Tasks to remove a Monitoring Feature, like the

EqualLogic Monitoring feature, fails if there are any overrides made

to the Management Pack. Delete the Management Packs from the

OpsMgr's Administrators tab. For more information, see the

OpsMgr's online documentation at technet.microsoft.com.

Dell EqualLogic Storage Management Pack Suite

OpsMgr 2012 SP1

Troubleshooting 11